----==_mimepart_59a9c550ffae_d8d93fae26ecb990422715 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## We may need a little more information to answer your ticket (167156). Ple= ase see the instructions below and reply to this email with the requested= information. Thanks. ---------------------------------------------- Armani R., Sep 1, 13:38 PDT Hello, Just following up with you regarding the issues you are having with MileI= Q. Have you sent us confirmation of your janikfauteux@gmail.com email? (b= y writing to premiersupport@mileiq.com from that email address?) Also, ou= r engineering team asked if we have confirmed that this is not a VPN issu= e/blacklisting issue? Have you tried it over cell data or over your home = WiFi? Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Armani R., Aug 30, 16:44 PDT Hello, Thank you for reaching out to MileIQ. In order to assist you with informa= tion regarding a specific account, we require written consent from the ac= count in question. We apologize for any inconvenience, but we take privac= y and the protection of your account information seriously. Please: 1. Write to support@mileiq.com from janikfauteux@gmail.com and 2. mention this ticket #167156. We'd be happy to answer your account related questions once we receive yo= ur next email to support. As for the account tt@homecareassistance.com, unfortunately, it seems as = though you have run into a known edge-case that our engineering team is a= ctively looking into. I've passed along the information you provided so t= hat they can investigate further. We hope to have a fix out shortly. I apologize for the inconvenience and = thank you for your patience. We will keep you updated as we have more information about this issue. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Aug 30, 10:09 PDT Hi, I've followed the steps provided by Kelly and I'm not resolving my connec= tion error both on the app, and when I login via the web dashboard...I'm = seeing a server error. The error seems to be effecting both = tt@homecareassistance.com janikfauteux@gmail.com Can you look into this ASAP please. Thanks -- Timothy Thomas Client Care Manager Home Care Assistance (Montr=C3=A9al) Inc. 4464 Ste. Catherine Ouest Westmount, Qu=C3=A9bec H3Z 1R7 Tel: 514 907 5065 - Fax: 514 907 5067 = tt@homecareassistance.com -------------------------------- This email is a service from MileIQ Help Center. [N4GX7Z-LQZ7]= ----==_mimepart_59a9c550ffae_d8d93fae26ecb990422715 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable