--000000000000fbf47b05716e5c29 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Patricia, This one hour charge is the additional hour missing from the shift which occurred on Friday the 6th of July. I believe Maria spoke with you that we had verified our clock-in / out records and determined that in fact our caregiver Berlin worked a four hour shift. Let me know if I can help clarify anything further. Best, Tim On Thu, Jul 19, 2018 at 8:31 PM, Patricia Guay wrote= : > Hello Tim > Thank you for your email. that is perfect. Also, great that the > caregivers have been advised that they must leave at the latest 5:15p.m. > > I am doing the invoices for my parents and on the invoice no. 23032 there > is a charge on July 9th for one hour. I do not understand this charge as > no one from the agency went to my parents. It is their other caregiver > that was there on the 9th. Can you please let me know why we were charge > one hour > Thank you for your help I really appreciate it > Patricia > > > On Jul 17, 2018, at 1:16 PM, Timothy Thomas > wrote: > > Hi Patricia, > > We corrected the invoice. We've spoken to our staff to respect the hours > requested and if they arrive late, they are not to extend their shift as > typically the case. > > Should you have any further questions, don't hesitate to contact me. > > Best, > Tim > > On Sun, Jul 15, 2018 at 7:41 PM, Patricia Guay > wrote: > >> Good evening, >> I am writing because on Friday the 13th, the caregiver arrived late. Sh= e >> wanted to stay till 5:45 p.m. so she could complete her 4 hour shift, bu= t >> my parents leave for their dinner at 5:15 so they asked her to leave at >> that time. >> >> I do not want to be charged for the extra time as it was not my parents >> fault that the caregiver was late. >> >> We are now asking them to sign a paper when they arrive and when they >> leave as my mother is adamant that one time the caregiver left early. >> Since your records show otherwise, we cannot control that day but try to >> make sure that in the future it does not happen again. >> Thank you again for all your assistance. >> Kind regards >> Patricia >> >> On Jul 9, 2018, at 2:13 PM, infomtl@homecareassistance.com wrote: >> >> To Alfred Digirolamo : >> >> Votre facture est ci-jointe. >> >> Merci de faire affaire avec nous. Nous l'appr=C3=A9cions beaucoup. >> >> -------------------------------------------------------------------- >> >> Your invoice is attached. >> >> Thank you for your business - we appreciate it very much. >> >> >> Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc. >> 4464 Ste. Catherine Ouest >> >> >> Westmount, Quebec >> >> >> H3Z 1R7 >> >> >> T: 514 907 5065 - Fax: 514 907 5067 >> >> >> >> > > > -- > *Timothy Thomas* > *Director of Client Care & Development* > > > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > *4464 Ste. Catherine Ouest > * > *Westmount, Qu**=C3=A9**bec* > *H3Z 1R7 > * > *Tel: 514 907 5065 - Fax: 514 907 506