--Apple-Mail=_A2418B85-D3E4-42FE-A1BB-651B2E408774 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hello Tim Thank you for your email. that is perfect. Also, great that the = caregivers have been advised that they must leave at the latest 5:15p.m.=20= I am doing the invoices for my parents and on the invoice no. 23032 = there is a charge on July 9th for one hour. I do not understand this = charge as no one from the agency went to my parents. It is their other = caregiver that was there on the 9th. Can you please let me know why we = were charge one hour Thank you for your help I really appreciate it Patricia=20 > On Jul 17, 2018, at 1:16 PM, Timothy Thomas = wrote: >=20 > Hi Patricia,=20 >=20 > We corrected the invoice. We've spoken to our staff to respect the = hours requested and if they arrive late, they are not to extend their = shift as typically the case. >=20 > Should you have any further questions, don't hesitate to contact me. >=20 > Best, > Tim >=20 > On Sun, Jul 15, 2018 at 7:41 PM, Patricia Guay > wrote: > Good evening,=20 > I am writing because on Friday the 13th, the caregiver arrived late. = She wanted to stay till 5:45 p.m. so she could complete her 4 hour = shift, but my parents leave for their dinner at 5:15 so they asked her = to leave at that time.=20 >=20 > I do not want to be charged for the extra time as it was not my = parents fault that the caregiver was late. > =20 > We are now asking them to sign a paper when they arrive and when they = leave as my mother is adamant that one time the caregiver left early. = Since your records show otherwise, we cannot control that day but try to = make sure that in the future it does not happen again.=20 > Thank you again for all your assistance.=20 > Kind regards=20 > Patricia=20 >=20 >> On Jul 9, 2018, at 2:13 PM, infomtl@homecareassistance.com = wrote: >>=20 >> To Alfred Digirolamo :=20 >>=20 >> Votre facture est ci-jointe.=20 >>=20 >> Merci de faire affaire avec nous. Nous l'appr=C3=A9cions beaucoup.=20 >>=20 >> --------------------------------------------------------------------=20= >>=20 >> Your invoice is attached.=20 >>=20 >> Thank you for your business - we appreciate it very much.=20 >>=20 >>=20 >> Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc.=20 >> 4464 Ste. Catherine Ouest = =20 >> Westmount, Quebec = =20 >> H3Z 1R7 = =20 >> T: 514 907 5065 - Fax: 514 907 5067=20 >> = >=20 >=20 >=20 >=20 > --=20 > Timothy Thomas > Director of Client Care & Development >=20 >=20 >=20 > Home Care Assistance (Montr=C3=A9al) Inc. > 4464 Ste. Catherine Ouest > Westmount, Qu=C3=A9bec > H3Z 1R7 > Tel: 514 907 5065 <> - Fax: 514 907 5067 <>=20 > tt@homecareassistance.com >=20 > = = --Apple-Mail=_A2418B85-D3E4-42FE-A1BB-651B2E408774 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Hello Tim Thank you for your email. that = is perfect. Also, great that the caregivers have been advised = that they mus