--001a11352c8a5aef2f05480adfa6 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Nataly, Would you available for a call this afternoon? Perhaps between 4:30 and 5:30? My nurse and I would have some questions for you and we can also address all of your questions. If not this afternoon then perhaps tomorrow, let me know what works best for you. Thanks! Tim On Wed, Feb 8, 2017 at 1:15 PM, Timothy Thomas wrote: > Hi Nataly, > > I'm meeting with my team this afternoon to address all your questions. > I'll have those answers to you before end of day. > > Best regards, > Tim > > On Wed, Feb 8, 2017 at 11:39 AM, Nataly Djoukhadjian nataly.djoukhadjian@icloud.com> wrote: > >> Hello Tim, >> >> I have a few questions for you if I may: >> >> - Has your team at any point had experience with in-home medical care fo= r >> an ALS patient? >> -All individuals would be trained on your end or fully certified with >> prior knowledge of how to operate a feeding tube, ventilator and >> tracheotomy? >> -Given the high level of responsibility of these individuals, we have >> been recommended for shifts to be 8 hours, will this be possible? >> -Would you be able to guarantee consistency of personnel (meaning the 4-= 5 >> individuals would be the same ones on a weekly basis)? >> -What would happen should an individual not be able to present themselve= s >> to work due to a last-minute situation for e.g. they are sick, accident, >> etc. ? Would a replacement be sent and in time for the proper start time= of >> the shift? And would the replacement have the proper qualifications and >> training to take on the task? I think of a worst case scenario where thi= s >> would happen a day where no family member of ours would be able to be >> present to take over, fill in for a few hours or provide assistance with >> using the equipment. This is of great concern because my mom cannot be l= eft >> alone nor with an individual who does not have any knowledge of how to u= se >> the equipment. Therefore would there be a plan in place for the proper >> =E2=80=9Cback up personnel=E2=80=9D? >> -Is Home Care Assistance a regional franchise? >> >> Thank you kindly, apologies for the many questions! >> >> Nataly >> >> Nataly Djoukhadjian >> >> On Feb 8, 2017, at 11:20 AM, Timothy Thomas >> wrote: >> >> Ok great! I look forward to hearing from you. >> >> Regards, >> Tim >> >> On Tue, Feb 7, 2017 at 8:12 PM, Nataly Djoukhadjian > nataly.djoukhadjian@icloud.com> wrote: >> >>> Hello Tim, >>> >>> Thank you for this. I have reviewed it and have shared it with my >>> father. I will get back to you shortly. >>> >>> Kindly, >>> >>> Nataly >>> >>> Nataly Djoukhadjian >>> 514 572 2338 >>> >>> On Feb 7, 2017, at 2:22 PM, Timothy Thomas >>> wrote: >>> >>> Good afternoon Nataly, >>> >>> It was a pleasure speaking with you earlier regarding our services for >>> your mother. I'm so sorry to hear of her condition but I'm confident th= at >>> we can help provide her with ex