--94eb2c07b38a5a2a910558ae1eea Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Ok thank you...can you please send instructions to my employee janikfauteux@gmail.com that she must create a new account and you will merge the existing data....thank you! Tim On Thu, Sep 7, 2017 at 11:37 PM, Armani R. (Support) wrote: > ##- Please type your reply above this line -## > > Here's the answer to your ticket (167156). If you have any additional > questions, please reply to this email. > [image: Armani R.] > > *Armani R.* (MileIQ Help Center) > > Sep 7, 20:37 PDT > Hello, > > I went ahead and merged all the drives from tt@homecareassistance.com to > timthom2@gmail.com. I've asked the MileIQ for Teams account managers to > the license to your new account. > > Please note that the monthly stats on the mobile app will not reflect > these changes. To see the most up-to-date and accurate drive stats, pleas= e > refer to the MileIQ web dashboard. > > Thank you for your patience. Let me know if there is anything else I can > assist with. > > > Best, > > Armani R. > Customer Success | MileIQ > > For answers to common questions, there is a wealth of information about > MileIQ at our Knowledge Base here: http://support.mileiq.com > > [image: timthom2@g] > > *timthom2@gmail.com * > > Sep 6, 07:24 PDT > > You're approved to merge the accounts. thanks! > > Tim > > [image: Armani R.] > > *Armani R.* (MileIQ Help Center) > > Sep 5, 23:17 PDT > Hello, > > Thank you for your response. Glad to know the timthom2@gmail.com worked > when logged in. I'll ask my account managers for the MileIQ Teams account > to switch the license from tt@homecareassistance.com to timthom2@gmail.co= m, > plus merge any drives on the old account, as soon as I get verification > from you of ownership of the timthom2@gmail.com email address. I've CCed > it on this email to make it easy for you to respond. > > Best, > > Armani R. > Customer Success | MileIQ > > For answers to common questions, there is a wealth of information about > MileIQ at our Knowledge Base here: http://support.mileiq.com > > [image: Timothy Th] > > *Timothy Thomas* > > Sep 3, 19:58 PDT > > Furthermore I've just logged out and created a new account under the > username timthom2@gmail.com and the app is functioning normally. It's an > issue with the tt@homecareassistance.com account. > > Timothy Thomas > Home Care Assistance > 514-907-5065 > www.HomeCareAssistanceMontreal.ca > > [image: Timothy Th] > > *Timothy Thomas* > > Sep 3, 16:20 PDT > > That's not the case. I manage all aspects of the company IT. There's no > VPN. Also I'm at home now and he app still doesn't function. > > Timothy Thomas > Home Care Assistance > 514-907-5065 > www.HomeCareAssistanceMontreal.ca > > [image: Armani R.] > > *Armani R.* (MileIQ Help Center) > > Sep 1, 14:25 PDT > Hello, > > Thank you for your response. From your app history and if you've already > attempted to uninstall/reinstall MileIQ with the same effect,