----==_mimepart_59b2109339c18_8cbe3f8c25ccb988196579 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Here's the answer to your ticket (167156). If you have any additional que= stions, please reply to this email. ---------------------------------------------- Armani R., Sep 7, 20:37 PDT Hello, I went ahead and merged all the drives from tt@homecareassistance.com to = timthom2@gmail.com. I've asked the MileIQ for Teams account managers to t= he license to your new account. Please note that the monthly stats on the mobile app will not reflect the= se changes. To see the most up-to-date and accurate drive stats, please r= efer to the MileIQ web dashboard. Thank you for your patience. Let me know if there is anything else I can = assist with. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- timthom2@gmail.com, Sep 6, 07:24 PDT You're approved to merge the accounts. thanks! Tim ---------------------------------------------- Armani R., Sep 5, 23:17 PDT Hello, Thank you for your response. Glad to know the timthom2@gmail.com worked w= hen logged in. I'll ask my account managers for the MileIQ Teams account = to switch the license from tt@homecareassistance.com to timthom2@gmail.co= m, plus merge any drives on the old account, as soon as I get verificatio= n from you of ownership of the timthom2@gmail.com email address. I've CCe= d it on this email to make it easy for you to respond. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Sep 3, 19:58 PDT Furthermore I've just logged out and created a new account under the user= name timthom2@gmail.com and the app is functioning normally. It's an issu= e with the tt@homecareassistance.com account. = Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca ---------------------------------------------- Timothy Thomas, Sep 3, 16:20 PDT That's not the case. I manage all aspects of the company IT. There's no V= PN. Also I'm at home now and he app still doesn't function. = Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca ---------------------------------------------- Armani R., Sep 1, 14:25 PDT Hello, Thank you for your response. From your app history and if you've already = attempted to uninstall/reinstall MileIQ with the same effect, and if anot= her person in your org is having the same issue, what this leads me to be= lieve is that a company-installed VPN that is blocking MileIQ from workin= g. Can you double check if a VPN installed on your device by going to the= iPhone Settings app \> General \> VPN. Best, Arman