--0000000000005edf3f057f0b0314 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks James. This helps a lot On Wed, Jan 9, 2019 at 1:03 PM James Patchett wrote: > Tim, > > I wanted to forward this to you from Meredith who just joined our team > from the corporate side. She is going to send me the development plan as > soon as she finds it. > > Thank you, > > James > > ---------- Forwarded message --------- > From: Meredith Scully > Date: Wed, Jan 9, 2019 at 12:59 PM > Subject: Re: Goals/measurement scheduler > To: James Patchett > Cc: Michele Boehmer , Walter Jones wjones@homecareassistance.com> > > > Hi James- we had a hard time deciding how best to manager our staffing > managers performance when it came to measuring key performance points. Th= at > said, we did set department protocols they has to accomplish each week.* > For example, all shifts had to be staffed by Wednesday at 5p.m leaving > Thursday/Friday for new / call off shifts, lists for on-call staff had to > be completed by Friday at closing, hand off meetings complete, updates > email to all staff showing status on call cases going into the weekend ju= st > to name a few. * So much of what they do is reliant on other team members > and caregivers. We found the best way to manage their performance was > through quarterly reviews where we spent time identifying areas for > improvement/training/coaching opportunities. We did put together a > development plan for them which I'm trying to find for you. In the > meantime, I have attached an on-boarding plan that we found helpful for > newer team members. I have found, developing this role to know not just > their scheduling piece but rather the entire office operations, improved > performance. A staffing managers responsibilities are typically very bro= ad > and they need to know more than just scheduling so we push on cross > training in all areas of the operations which is why we started with the > on-boarding plan. > > I'll forward the development plan once I find it. Hope this helps. > > On Tue, Jan 8, 2019 at 9:04 AM James Patchett jpatchett@homecareassistance.com> wrote: > >> All, >> >> Do any of you have any metrics by which to measure a scheduling >> coordinator for monthly, quarterly and yearly goals? >> >> Thank you, >> >> -- >> James Patchett >> Director of Franchise Development >> Mobile (727)729-2068 >> http://www.homecareassistance.com >> *Changing the Way the World Ages.* >> Review our Book Series >> Like us on Facebook >> >> Explore our Franchise Opportunity >> >> > > > -- > *Meredith Scully* > Director of Franchise Support > > *Home Care Assistance* > *Mobile:** (415) 6 89-0463* > Email: mscully@homecareassistance.com > www.HomeCareAssistance.com > > *"Changing the way the world ages."* > > > -- > James Patchett > Director of Franchise Development > Mobile (727)729-2068 > http://www.homecareassistance.com > *Changing the Way the World Ages.* > Review our Book Series > Like us on Fac