--089e082805fcd2237a055927bd2a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Armani, Thanks for taking care of Janik's new account. Now originally both our accounts were set up as US based accounts so that notes could appear in the CSV export. Can you make the switch to the new accounts as well. Thanks, Tim On Fri, Sep 8, 2017 at 8:40 PM, Armani R. (Support) wrote: > ##- Please type your reply above this line -## > > Here's the answer to your ticket (167156). If you have any additional > questions, please reply to this email. > [image: Armani R.] > > *Armani R.* (MileIQ Help Center) > > Sep 8, 17:39 PDT > Hello, > > Thank you for your response. Due to the privacy and security of accounts, > we do ask that customers reach out to us in order to look into their > account and make any changes. Just let janikfauteux@gmail.com know she > can reach out to us at premiersupport@mileiq.com and we'll be glad to > help her out. > > Best, > > Armani R. > Customer Success | MileIQ > > For answers to common questions, there is a wealth of information about > MileIQ at our Knowledge Base here: http://support.mileiq.com > > [image: Timothy Th] > > *Timothy Thomas* > > Sep 8, 07:09 PDT > > Ok thank you...can you please send instructions to my employee > janikfauteux@gmail.com that she must create a new account and you will > merge the existing data....thank you! > > Tim > > [image: Armani R.] > > *Armani R.* (MileIQ Help Center) > > Sep 7, 20:37 PDT > Hello, > > I went ahead and merged all the drives from tt@homecareassistance.com to > timthom2@gmail.com. I've asked the MileIQ for Teams account managers to > the license to your new account. > > Please note that the monthly stats on the mobile app will not reflect > these changes. To see the most up-to-date and accurate drive stats, pleas= e > refer to the MileIQ web dashboard. > > Thank you for your patience. Let me know if there is anything else I can > assist with. > > Best, > > Armani R. > Customer Success | MileIQ > > For answers to common questions, there is a wealth of information about > MileIQ at our Knowledge Base here: http://support.mileiq.com > > [image: timthom2@g] > > *timthom2@gmail.com * > > Sep 6, 07:24 PDT > > You're approved to merge the accounts. thanks! > > Tim > > [image: Armani R.] > > *Armani R.* (MileIQ Help Center) > > Sep 5, 23:17 PDT > Hello, > > Thank you for your response. Glad to know the timthom2@gmail.com worked > when logged in. I'll ask my account managers for the MileIQ Teams account > to switch the license from tt@homecareassistance.com to timthom2@gmail.co= m, > plus merge any drives on the old account, as soon as I get verification > from you of ownership of the timthom2@gmail.com email address. I've CCed > it on this email to make it easy for you to respond. > > Best, > > Armani R. > Customer Success | MileIQ > > For answers to common questions, there is a wealth of information about > MileIQ at our Knowledge Base here: http://suppo