----==_mimepart_59b3386099cac_471f3fa9adacb99476184 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable ##- Please type your reply above this line -## Here's the answer to your ticket (167156). If you have any additional que= stions, please reply to this email. ---------------------------------------------- Armani R., Sep 8, 17:39 PDT Hello, Thank you for your response. Due to the privacy and security of accounts,= we do ask that customers reach out to us in order to look into their acc= ount and make any changes. Just let janikfauteux@gmail.com know she can r= each out to us at premiersupport@mileiq.com and we'll be glad to help her= out. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Sep 8, 07:09 PDT Ok thank you...can you please send instructions to my employee janikfaute= ux@gmail.com that she must create a new account and you will merge the ex= isting data....thank you! Tim ---------------------------------------------- Armani R., Sep 7, 20:37 PDT Hello, I went ahead and merged all the drives from tt@homecareassistance.com to = timthom2@gmail.com. I've asked the MileIQ for Teams account managers to t= he license to your new account. Please note that the monthly stats on the mobile app will not reflect the= se changes. To see the most up-to-date and accurate drive stats, please r= efer to the MileIQ web dashboard. Thank you for your patience. Let me know if there is anything else I can = assist with. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- timthom2@gmail.com, Sep 6, 07:24 PDT You're approved to merge the accounts. thanks! Tim ---------------------------------------------- Armani R., Sep 5, 23:17 PDT Hello, Thank you for your response. Glad to know the timthom2@gmail.com worked w= hen logged in. I'll ask my account managers for the MileIQ Teams account = to switch the license from tt@homecareassistance.com to timthom2@gmail.co= m, plus merge any drives on the old account, as soon as I get verificatio= n from you of ownership of the timthom2@gmail.com email address. I've CCe= d it on this email to make it easy for you to respond. Best, Armani R. Customer Success | MileIQ For answers to common questions, there is a wealth of information about M= ileIQ at our Knowledge Base here: http://support.mileiq.com ---------------------------------------------- Timothy Thomas, Sep 3, 19:58 PDT Furthermore I've just logged out and created a new account under the user= name timthom2@gmail.com and the app is functioning normally. It's an issu= e with the tt@homecareassistance.com account. = Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssista