--0000000000001f213f05849af65b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable ---------- Forwarded message --------- From: Graziella Battista Date: Thu, Mar 21, 2019 at 9:45 AM Subject: Re: Change in Schedule To: Timothy Thomas Hello Me Thomas Thank you for your message. I will keep you posted and thank you for your offer. The situation we are facing with Alzheimer=E2=80=99s does not permit me to = accept all the changes in caregivers. Cordially, Graziella Battista *RESTAURANT GRAZIELLA* 116, rue McGill Montr=C3=A9al (Qu=C3=A9bec) H2Y 2E5 T 514 876-0116 F 514 876-3747 www.restaurantgraziella.ca On Mar 19, 2019, at 17:51, Timothy Thomas wrote= : Good evening Ms Battista, First off I apologize on behalf of my team for the way this situation was handled. We have been unable to provide consistency of care which as you mentioned is of the highest priority when dealing with Alzheimer=E2=80=99s. We have placed the service on hold until further notice. In the meantime I would like to offer you 12 hours of care at no charge should you wish to try a caregiver of ours again in the future. I will work with Maxine directly to ensure we select a caregiver that can commit to your schedule long term. Should you have any questions, please don=E2=80=99t hesitate to contact me directly. Best regards, Timothy Thomas Director of Client Care Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca On Mar 19, 2019, at 5:42 PM, Chiara Di Lena wrote: ---------- Forwarded message --------- From: Graziella Battista Date: Tue, Mar 19, 2019, 5:16 PM Subject: Re: Change in Schedule To: Chiara Di Lena Cc: Tania Battista Hello Chiara Unfortunately all these changes is not acceptable for a person with Alzheimer=E2=80=99s. I have accepted in the past but now we must consider her condition and as the doctor has explained to me, the person of companionship must be one that she gets accustomed to through time and trust. Every time we change this person we start all over again adding to the confused state of mind. I am putting a stop to your services for now until further notice. We will access the situation and with her move shortly to another facility will undoubtedly increase her anxiety. Changing the care giver now will not help. I will be in touch with Maxine as soon as I have a chance. Thank you for your understanding. Graziella *RESTAURANT GRAZIELLA* 116, rue McGill Montr=C3=A9al (Qu=C3=A9bec) H2Y 2E5 T 514 876-0116 F 514 876-3747 www.restaurantgraziella.ca On Mar 19, 2019, at 16:43, Chiara Di Lena wrote: Good afternoon Graziella, I called you earlier to inform you that there has been a change in the schedule for your aunt Maria Aquino. Unfortunately, Samara is no longer able to work with her. Instead, Ketlie Germain is confirmed to work regularly. She has more than 8 years caregiving experience, and has many certifications, such as her PAB (prepos=C3=A9 au beneficiare), CPR and PDSB (mobility training). I apologize for all the