--Apple-Mail-D0B1D764-1BCD-48EF-9B2B-28C1FD24281C Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hello Me Thomas=20 Thank you for your message. I will keep you posted and thank you for your of= fer. The situation we are facing with Alzheimer=E2=80=99s does not permit me to a= ccept all the changes in caregivers. Cordially, Graziella Battista=20 =20 =20 =20 RESTAURANT GRAZIELLA 116, rue McGill Montr=C3=A9al (Qu=C3=A9bec) H2Y 2E5 =20 T 514 876-0116 F 514 876-3747 =20 www.restaurantgraziella.ca =20 =20 > On Mar 19, 2019, at 17:51, Timothy Thomas wrot= e: >=20 > Good evening Ms Battista,=20 >=20 > First off I apologize on behalf of my team for the way this situation was h= andled. We have been unable to provide consistency of care which as you ment= ioned is of the highest priority when dealing with Alzheimer=E2=80=99s.=20 >=20 > We have placed the service on hold until further notice. In the meantime I= would like to offer you 12 hours of care at no charge should you wish to tr= y a caregiver of ours again in the future. I will work with Maxine directly t= o ensure we select a caregiver that can commit to your schedule long term.=20= >=20 > Should you have any questions, please don=E2=80=99t hesitate to contact me= directly.=20 >=20 > Best regards, >=20 > Timothy Thomas > Director of Client Care > Home Care Assistance > 514-907-5065 > www.HomeCareAssistanceMontreal.ca >=20 >> On Mar 19, 2019, at 5:42 PM, Chiara Di Lena wrote: >>=20 >>=20 >> ---------- Forwarded message --------- >> From: Graziella Battista >> Date: Tue, Mar 19, 2019, 5:16 PM >> Subject: Re: Change in Schedule >> To: Chiara Di Lena >> Cc: Tania Battista >>=20 >>=20 >> Hello Chiara >>=20 >> Unfortunately all these changes is >> not acceptable for a person with Alzheimer=E2=80=99s. >> I have accepted in the past but now we must consider her condition and=20= >> as the doctor has explained to me, >> the person of companionship must >> be one that she gets accustomed to >> through time and trust. Every time=20 >> we change this person we start all over again adding to the confused >> state of mind. >>=20 >> I am putting a stop to your services=20 >> for now until further notice. >>=20 >> We will access the situation and with >> her move shortly to another facility will undoubtedly increase her >> anxiety.=20 >> Changing the care giver now will not help. >>=20 >> I will be in touch with Maxine as soon as I have a chance. >>=20 >> Thank you for your understanding. >>=20 >> Graziella >> =20 >> RESTAURANT GRAZIELLA >> 116, rue McGill >> Montr=C3=A9al (Qu=C3=A9bec) >> H2Y 2E5 >> =20 >> T 514 876-0116 >> F 514 876-3747 >> =20 >> www.restaurantgraziella.ca >> =20 >> =20 >>=20 >>> On Mar 19, 2019, at 16:43, Chiara Di Lena wrote: >>>=20 >>> Good afternoon Graziella, >>>=20 >>> I called you earlier to inform you that there has been a change in the s= chedule for your aunt Maria Aquino. Unfortunately, Samara is no longer able t= o work with her. Instead, Ketlie