--0000000000006aa74c05848bcfdc Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Pat, Thank you for summarizing this. We've sent the information to Cristine and she's fully up to speed. Maxine will amend the care plan tomorrow when she's back in Montreal and will follow up with our suggested cognitive activities. Best Tim *Timothy Thomas* *Director of Client Care & Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * On Wed, Mar 20, 2019 at 2:55 PM Pat Tramley wrote: > Hi Timothy, > > > > Thank you very much for the call. I really appreciate your time. > > > > I am rethinking your offer below and I think my parents would prefer if > Christine were paid for today. > > > > Based on feedback from their GP and as discussed, I would like to propose > a few changes to be adopted immediately for my parents care, one small > change is that Christine will now work from 10am-6pm every weekday and an= y > changes will be communicated by me (or my brothers cc=E2=80=99d) and not = my parents. > > > > We would also like Christine to: > > > > Prepare their dinner and give it to them before she leaves along with any > required medication > > Create a weekly or monthly medicine chart for my parents for the fridge. > > Change the mandate to include both my mom and dad in the daily updates > > Play games with my mom and hopefully my dad > > Walk with my mom to the swing and try to increase the distance of her > walks on a gradual basis > > Put Lipikar cream on my mom=E2=80=99s arms and legs and my dad too if he = allows it > > Put Voltaren twice a day on my mom=E2=80=99s knee > > > > We would also appreciate any new games that you might be able to recommen= d. > > > > I have spoken with Christine and she is comfortable with all of these > changes. > > > > Thank you, Pat > > > > > > > > > > > > > > *From: *Timothy Thomas > *Date: *Wednesday, March 20, 2019 at 1:49 PM > *To: * > *Cc: *Maxine Silverman > *Subject: *Care Today > > > > Good afternoon Pat, > > > > I'm following up on my voicemail from earlier today. > > > > I just wanted to inform you that you will not be charged the cancelled > shift for today as the cancellation was not your decision. We reiterated = to > Cristine that decisions are to be made through you only. In the future, s= he > has been advised to text you and call us for any schedule changes, > regardless of what she's told my your parents. > > > > We apologize for the inconvenience. Please let me know if there is > anything more I can help clarify. > > > > Best, > > Tim > > > > -- > > *Timothy Thomas* > > *Director of Client Care & Development* > > > > *[image: > https://58900edd332817a2d530-6caa6fe89e7dac3eaf12230f0985b957.ssl.cf5.rac= kcdn.com/english-logo.png]* > > > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine Ouest* > > *Westmount