> This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible. --B_3635938517_232714883 Content-type: text/plain; charset="UTF-8" Content-transfer-encoding: quoted-printable Hi Timothy, =20 Thank you very much for the call. I really appreciate your time. =20 I am rethinking your offer below and I think my parents would prefer if Chr= istine were paid for today. =20 Based on feedback from their GP and as discussed, I would like to propose a= few changes to be adopted immediately for my parents care, one small change= is that Christine will now work from 10am-6pm every weekday and any changes= will be communicated by me (or my brothers cc=E2=80=99d) and not my parents. =20 We would also like Christine to: =20 Prepare their dinner and give it to them before she leaves along with any r= equired medication Create a weekly or monthly medicine chart for my parents for the fridge. Change the mandate to include both my mom and dad in the daily updates Play games with my mom and hopefully my dad Walk with my mom to the swing and try to increase the distance of her walks= on a gradual basis Put Lipikar cream on my mom=E2=80=99s arms and legs and my dad too if he allows i= t Put Voltaren twice a day on my mom=E2=80=99s knee =20 We would also appreciate any new games that you might be able to recommend. =20 I have spoken with Christine and she is comfortable with all of these chang= es. =20 Thank you, Pat=20 =20 =20 =20 =20 =20 =20 From: Timothy Thomas Date: Wednesday, March 20, 2019 at 1:49 PM To: Cc: Maxine Silverman Subject: Care Today =20 Good afternoon Pat, =20 I'm following up on my voicemail from earlier today.=20 =20 I just wanted to inform you that you will not be charged the cancelled shif= t for today as the cancellation was not your decision. We reiterated to Cris= tine that decisions are to be made through you only. In the future, she has = been advised to text you and call us for any schedule changes, regardless of= what she's told my your parents. =20 We apologize for the inconvenience. Please let me know if there is anything= more I can help clarify. =20 Best, Tim =20 --=20 Timothy Thomas Director of Client Care & Development =20 =20 Home Care Assistance (Montr=C3=A9al) Inc. 4464 Ste. Catherine Ouest Westmount, Qu=C3=A9bec H3Z 1R7 Tel: 514 907 5065 - Fax: 514 907 5067=20 tt@homecareassistance.com =20 --B_3635938517_232714883 Content-type: text/html; charset="UTF-8" Content-transfer-encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Hi Timothy, <p