--00000000000061401b05690badfb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Steve, this is very helpful. On Wed, Apr 4, 2018 at 3:53 PM, Steve Darley wrote: > Hey mate - yeah it was a rough weekend!! > > Here's the framework we used for both talking points and the letter. > > --- > > Recently the Provincial Government passed Bill 148, Fair Workplaces Bette= r > Jobs Act > > You may have read about it, as there has been a lot media discussion > around the increased minimum wage. > > There are other requirements in the Bill which will have an effect on how > we work and provide care for your family. > > In essence there is 21% increase in costs associated with wages as the la= w > is implemented on January 1. We are not asking for you to take on that > increased burden but we are increasing our rates while doing everything w= e > can to absorb as much as possible. Beginning Jan 1, your new houlry rate > will be XXXXXX which represents an increase of XXXXX % > > We reassess our fees on an annual basis - this time around it happens to > be a slightly larger increase due to the implementation of the new laws a= nd > I do know that all businesses in our industry and beyond are affected. > > As you are very new to HCA we will not be implementing any changes on you= r > account until the end of the 1st quarter of 2018. > > There are also changes to how we operate - for example as part of the bil= l > there is now a 48 hour deadline on shift cancelations. We are very > supportive of this as we want our staff to have as much certainty about > their work as possible. So what that means is that we will be implementin= g > a cancelation fee of a minimum of three hours for any cancelations under = 48 > hours. > > We'll be sending out a letter in the next few days which details the > changes but I wanted to make sure we let you know in advance of that and > chat about it. > > > > *Steve Darley * | President & Partner > *Home Care Assistance * > 355 Eglinton Ave. W | Toronto, ON M5N 1A3 > > Phone: 416-488-8777 | Mobile: 647-898-8134 > sdarley@homecareassistance.com | www.torontohomecareassistance.ca > > > > > > On 4 April 2018 at 15:48, Timothy Thomas > wrote: > >> Hey Steve, >> >> Hope you're feeling better. >> >> Would you mind sending me the letter you sent clients prior to the >> minimum wage increase explaining your billing rate changes. >> >> Thanks! >> >> -- >> >> *Timothy Thomas* >> >> *Director of Client Care & Development* >> >> >> >> >> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >> >> *4464 Ste. Catherine Ouest >> * >> >> *Westmount >> , >> Qu**=C3=A9**bec* >> >> *H3Z 1R7* >> >> *Tel: 514 907 5065 - Fax: 514 907 5067* >> >> *tt@homecareassistance.com * >> >> >> >> >> >> > > --=20 *Timothy Thomas* *Director of Client Care & Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecar