--Apple-Mail-118EF8EC-2CCC-49CB-B251-502BF80F5279 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: quoted-printable Good evening Judith, Thank you for the message. I'm glad to hear that your mom is enjoying the ca= re.=20 The best way to communicate with Helen regarding tasks and care updates is t= hrough us at the office. This way are looped in and can hold Helen accountab= le to those tasks.=20 Unfortunately the Family Room website doesn't allow for 2 way communication b= etween client and family.=20 I will speak with Helen tomorrow regarding that doctors appointment and cle= aning services and follow up with you. I'll instruct her to defrost the mini= fridge. Also, I'll ask to to elaborate on further voice messages so you can= get clear picture of the day.=20 Please don't hesitate to contact me should you have any other tasks you woul= d like me to pass along.=20 Regards, Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca > On Apr 19, 2016, at 6:04 PM, Judith Greene wrote: >=20 > Hi Timothy and Maria, > We are into the 3rd week of home care with Helen Bekit for my Mom (Mary He= len Whalley) at the Selection Residence on Nun's Island. I listen to Helen'= s voice messages most days and her visits seem to be going well, although ve= ry repetitive. My Mom also seems to enjoy Helen's four-hour visits, likes h= er a lot and is happy to have Helen's help and companionship. >=20 > I would like to send periodic messages to Helen B., but am not able to ent= er a message or To Do on my Home Care login. Am I missing something or do I= have to communicate with Helen B. some other way? >=20 > For now maybe you can help me. My Mom mentioned that she thinks her mini-= fridge needs defrosting. Can you ask Helen to check-out this mini-fridge an= d do whatever is necessary to defrost and clean it out. Also, I would like s= ome feedback from Helen B. on the housekeeping cleaning & laundry services t= hat the Residence does every Friday morning. Helen mentioned on her message= last week that she has made an appointment with the Residence Doctor for my= Mom, so I would like any feedback from that appointment too. I also wanted= to thank Helen B. for getting my Mom some new bedroom lamps and getting rid= of the old ones. >=20 > Thanks for your help, Judith >=20 > Judith Greene > FL: 561 278-5692 > JAG: 561 271-0300 > MGG: 704 488-3008 --Apple-Mail-118EF8EC-2CCC-49CB-B251-502BF80F5279 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Good evening Judith, Thank you for th= e message. I'm glad to hear that your mom is enjoying the care. The b= est way to communicate with Helen regarding tasks and care updates is throug= h us at the office. This way are looped in and can hold Helen accountable to= those tasks. Unfortunately the Family Room website doesn't allow for= 2 way communication between client and family. I will speak wi= th Helen tomorrow regarding that