--000000000000570706057b45ff14 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable That's fine, if a family member expresses the issue then we need to react and provide the right candidates. Just be mindful in the office and try to navigate it delicately. For those clients who haven't said anything specifically, lets just focus on getting them the best caregiver possible. Keep doing whats best for the clients and everything else will fall into place. Thanks! On Thu, Nov 22, 2018 at 2:25 PM Christina Leo wrote: > Hi Timothy, > > The recent client that we have issues with for this is De Luca and we hav= e > been told by the family multiple times not to send specific caregivers > there. I have also had multiple phone calls from her regular caregivers a= nd > her son with Mme De Luca yelling in the background not to send those > specific caregivers. Also with Mrs Lally (Bonner), her daughter told me > her mom only gets along with specific caregivers as her mom has a habit o= f > saying hurtful comments. I need to advise of this information because I > don't want a caregiver to go in such an environment where they will get > their feelings her and also for me not to get any angry clients calling m= e. > > I am a bit taken a back at this as I am just trying to care for my client= s > in a way that would make everyone happy and no one dissatisfied. > > Best, > > Christina > > On Thu, Nov 22, 2018 at 2:05 PM Timothy Thomas > wrote: > >> Hi Christina, >> >> I've had some feedback from team members that you at times insist a >> client has a racial issue with caregivers when they have not expressed t= his >> in particular. Regardless of whether you feel the prior statement is >> accurate or not, I would ask that you do the following. Unless you're fl= at >> out told by a client or family member, we will proceed with the best >> candidate available, regardless of background. >> >> If a client does express this requirement, you need to address how it >> impacts our normal processes. I'll have more information on this in the >> near future once our SWOT results are completed. >> >> Thank you! >> >> -- >> >> *Timothy Thomas* >> >> *Director of Client Care & Development* >> >> >> >> >> *Home Care Assistance (Montr**=C3=A9**al) Inc.* >> >> *4464 Ste. Catherine Ouest* >> >> *Westmount, Qu**=C3=A9**bec* >> >> *H3Z 1R7* >> >> *Tel: 514 907 5065 - Fax: 514 907 5067* >> >> *tt@homecareassistance.com * >> >> >> >> >> >> > > > -- > > *Christina Leo* > > *Care Manager* > > > > > *Home Care Assistance (Montr**=C3=A9**al) Inc.* > > *4464 Ste. Catherine Ouest > * > > *Westmount, Qu > * > *=C3=A9**bec* > > *H3Z 1R7* > > *Tel: 514 907 5065 - Fax: 514 907 5067* > > *cleo@homecareassistance.com * > > --=20 *Timothy Thomas* *Director of Client Care & Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * -