--Apple-Mail-90830D64-9638-4EA0-8893-023C19AD8675 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi Laura, That=E2=80=99s unfortunate, my apologies. When you were first a client with u= s several years ago you would have received the initial invitation to the fa= mily room. By coming back it exposed a gap in our processes, we did not rein= itiate the invite.=20 With that said, do Caryls messages provide you with the information you requ= ire? Best, Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca > On Jan 22, 2018, at 7:06 PM, Laura Alper wrote: >=20 > Hi Tim, >=20 > FYI, I was never apprised of this service prior to this morning. Really to= o bad. Someone dropped the ball. >=20 > Yours truly, >=20 > Laura=20 >=20 >> ---------- Original Message ----------=20 >> From: Corrina Masson =20 >> To: Laura Alper =20 >> Date: January 22, 2018 at 12:54 PM=20 >> Subject: Re: Update=20 >>=20 >> Hi Laura, >>=20 >> Caryl leaves verbal reports at the end of each shift to report how the da= y went. The family has access to the daily reports through the Family Room. T= he email with the log in information was sent to you, I have re sent it to y= ou. Please check your email (if you do not see it in your inbox check your j= unk folder). If you still do not see the email, please let me know. I will r= emind Caryl about the activities in the residence. >>=20 >> Thanks, >>=20 >> Corrina >>=20 >>=20 >> On Sat, Jan 20, 2018 at 8:44 PM, Laura Alper w= rote:=20 >> Hello, >>=20 >> I'm not sure to whom I should be addressing this so I'm writing to both o= f you. >>=20 >> Because my mother's short term memory is failing, she is unable to report= or discuss anything that happened on the days that Caryl is with her. The w= eekday and evening caregivers send us daily emails with brief notes on what m= y mother did on a given day. Then we are able to prompt Rose to recall and d= iscuss her day. It would be very helpful if Caryl would also send a note abo= ut what happened on the weekend. It doesn't need to be detailed; a couple of= sentences is sufficient. >>=20 >> In that regard, I would like to reinforce the request that Caryl consult t= he weekly activities calendar and encourage Rose to attend whatever activiti= es are on the schedule for that day. Because the weekend schedule is lighter= than the weekday offerings, Caryl could also encourage Rose to walk in the c= orridor and go for tea in the afternoon. >>=20 >> Thank you. >>=20 >> Laura >>=20 >>> ---------- Original Message ----------=20 >>> From: Corrina Masson =20 >>> Date: January 18, 2018 at 9:40 AM=20 >>>=20 >>> Hi Laura, >>>=20 >>> Thank you for your email, typically we visit clients to ensure client sa= tisfaction. As the Caryl would not be present when I visit, and your mother h= as challenges with her memory, I understand that a visit would not be benefi= cial in this situation. If you have any questions, please do not hesitate to= contact me.