Hi Tim, Caryl's messages are great--detailed, thoughtful and informative. Laura ---------- Original Message ---------- From: Timothy Thomas <tt@homecareassistance.com> Date: January 22, 2018 at 7:52 PM Hi Laura, That’s unfortunate, my apologies. When you were first a client with us several years ago you would have received the initial invitation to the family room. By coming back it exposed a gap in our processes, we did not reinitiate the invite.  With that said, do Caryls messages provide you with the information you require? Best, Timothy Thomas Home Care Assistance 514-907-5065 www.HomeCareAssistanceMontreal.ca On Jan 22, 2018, at 7:06 PM, Laura Alper < lalper@sympatico.ca > wrote: Hi Tim, FYI, I was never apprised of this service prior to this morning. Really too bad. Someone dropped the ball. Yours truly, Laura  ---------- Original Message ---------- From: Corrina Masson < corrinam@homecareassistance.com > To: Laura Alper < lalper@sympatico.ca > Date: January 22, 2018 at 12:54 PM Subject: Re: Update Hi Laura, Caryl leaves verbal reports at the end of each shift to report how the day went. The family has access to the daily reports through the Family Room. The email with the log in information was sent to you, I have re sent it to you. Please check your email (if you do not see it in your inbox check your junk folder). If you still do not see the email, please let me know. I will remind Caryl about the activities in the residence. Thanks, Corrina On Sat, Jan 20, 2018 at 8:44 PM, Laura Alper < lalper@sympatico.ca > wrote: Hello, I'm not sure to whom I should be addressing this so I'm writing to both of you. Because my mother's short term memory is failing, she is unable to report or discuss anything that happened on the days that Caryl is with her. The weekday and evening caregivers send us daily emails with brief notes on what my mother did on a given day. Then we are able to prompt Rose to recall and discuss her day. It would be very helpful if Caryl would also send a note about what happened on the weekend. It doesn't need to be detailed; a couple of sentences is sufficient. In that regard, I would like to reinforce the request that Caryl consult the weekly activities calendar and encourage Rose to attend whatever activities are on the schedule for that day. Because the weekend schedule is lighter than the weekday offerings, Caryl could also encourage Rose to walk in the corridor and go for tea in the afternoon. Thank you. Laura ---------- Original Message ---------- From: Corrina Masson < corrinam@homecareassistance. com > Date: January 18, 2018 at 9:40 AM Hi Laura, Than