--00000000000045b09a05716e251a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I see why you added the extra hour but was this explained to the client prior to billing? Thanks! ---------- Forwarded message ---------- From: Patricia Guay Date: Thu, Jul 19, 2018 at 8:31 PM Subject: Re: Alfred Di Girolamo To: Timothy Thomas Hello Tim Thank you for your email. that is perfect. Also, great that the caregivers have been advised that they must leave at the latest 5:15p.m. I am doing the invoices for my parents and on the invoice no. 23032 there is a charge on July 9th for one hour. I do not understand this charge as no one from the agency went to my parents. It is their other caregiver that was there on the 9th. Can you please let me know why we were charge one hour Thank you for your help I really appreciate it Patricia On Jul 17, 2018, at 1:16 PM, Timothy Thomas wrote: Hi Patricia, We corrected the invoice. We've spoken to our staff to respect the hours requested and if they arrive late, they are not to extend their shift as typically the case. Should you have any further questions, don't hesitate to contact me. Best, Tim On Sun, Jul 15, 2018 at 7:41 PM, Patricia Guay wrote= : > Good evening, > I am writing because on Friday the 13th, the caregiver arrived late. She > wanted to stay till 5:45 p.m. so she could complete her 4 hour shift, but > my parents leave for their dinner at 5:15 so they asked her to leave at > that time. > > I do not want to be charged for the extra time as it was not my parents > fault that the caregiver was late. > > We are now asking them to sign a paper when they arrive and when they > leave as my mother is adamant that one time the caregiver left early. > Since your records show otherwise, we cannot control that day but try to > make sure that in the future it does not happen again. > Thank you again for all your assistance. > Kind regards > Patricia > > On Jul 9, 2018, at 2:13 PM, infomtl@homecareassistance.com wrote: > > To Alfred Digirolamo : > > Votre facture est ci-jointe. > > Merci de faire affaire avec nous. Nous l'appr=C3=A9cions beaucoup. > > -------------------------------------------------------------------- > > Your invoice is attached. > > Thank you for your business - we appreciate it very much. > > > Soins =C3=A0 Domicile / Home Care Assistance (Montr=C3=A9al) Inc. > 4464 Ste. Catherine Ouest > > > Westmount, Quebec > > > H3Z 1R7 > > > T: 514 907 5065 - Fax: 514 907 5067 > > > > --=20 *Timothy Thomas* *Director of Client Care & Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest * *Westmount, Qu**=C3=A9**bec* *H3Z 1R7 * *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --=20 *Timothy Thomas* *Director of Client Care & Development* *Home Care Assistance (Montr**=C3=A9**al) Inc.* *4464 Ste. Catherine Ouest* *Westmount, Qu**=C3=A9**bec* *H3Z 1R7* *Tel: 514 907 5065 - Fax: 514 907 5067* *tt@homecareassistance.com * --00000