Hey William,
This client is a con woman. She'll tell you what you want to hear. She even
faked government documents to try and get a tax credit on services which is
why we ended services in the first place. In my experience, a threatening
letter (even if empty) would be the only way to apply pressure to someone
like this. The more time that passes, the more she will continue to lie and
create a story.
If nothing is received by next week, I think this is the only possible way
to collect on this account.
On Thu, Mar 27, 2025 at 4:31 PM William Schmiedeknecht <
william.schmiedeknecht@thekey.com> wrote:
> Hello Joey,
>
> We currently do not have a legal partner in Canada that we can tap to send
> out for collections. We do have a 3rd party agency that we employ, though
> this balance is relatively low for any legal action that we could take
> against this client. We could ultimately make an empty threat, but in my
> experience it may just make them dig their heels in further. I would
> suggest trying to reach out to them in person and verifying if they have
> sent the check to us, or getting a check cut. Otherwise If they are being
> this combative, I do not see a path to collecting on this account.
> Please advise if you have any other suggestions.
>
> Thank you,
>
> On Thu, Mar 27, 2025 at 3:28 PM Joey Taylor <joey.taylor@thekey.com>
> wrote:
>
>> Hey Michelle,
>>
>> Not at all. Do anything you can to get a hold of them!! If you do not, we
>> should send a letter threatening legal action.
>>
>> Thanks,
>>
>> On Thu, Mar 27, 2025 at 4:25 PM Michelle Hudgins <
>> michelle.hudgins@thekey.com> wrote:
>>
>>> Hi Joey,
>>>
>>> Let's wait a few more days to see if the check arrives. I also noticed a
>>> home number on the credit card form. Would you object to us calling that
>>> number?
>>>
>>>
>>>
>>>
>>> On Thu, Mar 27, 2025 at 3:54 PM Sophia Jantz <billing@thekey.com> wrote:
>>>
>>>> Hi Joey,
>>>>
>>>> Good afternoon. I would have to look to Michelle for the answer to your
>>>> question. I am not certain how far past due an account must be in order for
>>>> us to do that.
>>>>
>>>>
>>>> Respectfully,
>>>>
>>>> Sophia Jantz
>>>> Client Support Specialist II| TheKey
>>>> Phone: 866-226-1702
>>>> billing@thekey.com
>>>>
>>>> <http://www.thekey.com/>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> <http://www.thekey.com/>
>>>>
>>>> On Thu, 27 Mar at 12:45 PM , JosephTaylor <
>>>> joey.taylor@homecareassistance.com> wrote:
>>>> Hi Sophia,
>>>>
>>>> Is there some sort of email I can send threatening her to pay or we
>>>> will take legal action.
>>>> She is a con, I don't believe anything else will work.
>>>>
>>>> On Thu, Mar 27, 2025 at 12:27 PM Michelle Hudgins <
>>>> michelle.hudgins@thekey.com> wrote:
>>>>
>>>>> Hi Joey,
>>>>>
>>>>> I left a voice message yesterday and did not hear back. I followed up
>>>>> today with a text and Zia replied with You have been blocked .
>>>>> Can you please follow up with her as well?
>>>>>
>>>>> Thank you,
>>>>> Michelle Hudgins
>>>>>
>>>>> On Wed, Mar 26, 2025 at 11:06 AM Joey Taylor <joey.taylor@thekey.com>
>>>>> wrote:
>>>>>
>>>>>> Thanks Michelle,
>>>>>>
>>>>>> Keep me updated!
>>>>>>
>>>>>> On Wed, Mar 26, 2025 at 10:52 AM Michelle Hudgins <
>>>>>> michelle.hudgins@thekey.com> wrote:
>>>>>>
>>>>>>> Good morning, Joey,
>>>>>>>
>>>>>>> No, we have not received payment.
>>>>>>>
>>>>>>> On Wed, Mar 26, 2025 at 10:50 AM Joey Taylor <joey.taylor@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hey @Michelle Hudgins <michelle.hudgins@thekey.com>,
>>>>>>>>
>>>>>>>> Did this client ever pay?
>>>>>>>>
>>>>>>>> Thank you,
>>>>>>>>
>>>>>>>> On Tue, Mar 18, 2025 at 11:04 AM Sophia Jantz <billing@thekey.com>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Joey,
>>>>>>>>>
>>>>>>>>> It should be within a few days. Michelle will you assist in
>>>>>>>>> letting us know if this gets paid. Thank you!
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Respectfully,
>>>>>>>>>
>>>>>>>>> Sophia Jantz
>>>>>>>>> Client Support Specialist II| TheKey
>>>>>>>>> Phone: 866-226-1702
>>>>>>>>> billing@thekey.com
>>>>>>>>>
>>>>>>>>> <http://www.thekey.com/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> <http://www.thekey.com/>
>>>>>>>>>
>>>>>>>>> On Tue, 18 Mar at 10:42 AM , JosephTaylor <
>>>>>>>>> joey.taylor@homecareassistance.com> wrote:
>>>>>>>>> Hey Sophia,
>>>>>>>>>
>>>>>>>>> I don't believe her but let me know if anything comes in. When
>>>>>>>>> should we receive it?
>>>>>>>>>
>>>>>>>>> Thanks,
>>>>>>>>>
>>>>>>>>> On Tue, Mar 18, 2025 at 10:39 AM Sophia Jantz <billing@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Joey,
>>>>>>>>>>
>>>>>>>>>> Good morning. I just spoke with the client. She will not provide
>>>>>>>>>> us with a credit card number to process the payment. She stated she sent
>>>>>>>>>> out a payment via check to the PO Box I provided. Thank you.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Respectfully,
>>>>>>>>>>
>>>>>>>>>> Sophia Jantz
>>>>>>>>>> Client Support Specialist II| TheKey
>>>>>>>>>> Phone: 866-226-1702
>>>>>>>>>> billing@thekey.com
>>>>>>>>>>
>>>>>>>>>> <http://www.thekey.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <http://www.thekey.com/>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Joey Taylor
>>>>>>>>> *Directeur Général/**General Manager*
>>>>>>>>> 514-907-5065
>>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>>> [image: TheKey]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> Joey Taylor
>>>>>>>> *Directeur Général/**General Manager*
>>>>>>>> 514-907-5065
>>>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>>>> [image: TheKey]
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Joey Taylor
>>>>>> *Directeur Général/**General Manager*
>>>>>> 514-907-5065
>>>>>> TheKey.ca <https://thekey.ca/>
>>>>>> [image: TheKey]
>>>>>>
>>>>>
>>>>
>>>> --
>>>> Joey Taylor
>>>> *Directeur Général/**General Manager*
>>>> 514-907-5065
>>>> TheKey.ca <https://thekey.ca/>
>>>> [image: TheKey]
>>>>
>>>>
>>>> 1074894:611100
>>>>
>>>
>>
>> --
>>
>> Joey Taylor
>>
>> *Directeur Général/**General Manager*
>>
>> 514-907-5065
>>
>> TheKey.ca <https://thekey.ca/>
>>
>> [image: TheKey]
>>
>
--
Joey Taylor
*Directeur Général/**General Manager*
514-907-5065
TheKey.ca <https://thekey.ca/>
[image: TheKey]