Re: Re: Phone Number on Google Listing

Hi all!  It looks like my role in this is to update the CallRail "this call will be recorded ..." prompt.  I have attached a recording that has the prompt in Canadian French and English.  Please review and let me know if this recording is acceptable.  If so, below are the Canada-specific sites I show in CallRail.  Should all be updated?  If not, please indicate which sites should be updated with the new recording.          Thanks,   Mark Warner

                            On
                            Thu, 18 May at  9:34 AM
                            ,  Mark Warner <itsupport@thekey.com>  wrote:

 My calendar is up to date as well.

                            On
                            Wed, 17 May at  3:36 PM
                            ,  JosephTaylor <joey.taylor@homecareassistance.com>  wrote:
                             Thank you Alexa for the information!!  Yes, a call would be great to discuss tracking. My calendar is up to date for your convenience :)   @HCA IT Support We need to discuss a French translation for the greeting as per Quebec law. Please let me know the next step!

 On Wed, May 17, 2023 at 2:49 PM Alexa Graziani <agraziani@thekey.com> wrote:

 Hi Joey,
 The reason that there is a different number on Google now is that we finally added the Callrail tracking numbers to the Canada GMB pages, which is in line with our attribution best practices. We should have let you know ahead of time so you wouldn't be caught off guard, apologies. Please note all Canadian GMBs will now have separate tracking phone numbers.

 These are all set up through CallRail, which Montreal has been on since we acquired the location. We inherited the setup from the 20Eight Digital agency and the Montreal website phone numbers all say "This call will be recorded for quality assurance." at the beginning in English. We set up the GMB phone numbers in the same way as the website phone numbers (used for calls from the website for organic, paid, etc).

 The GMB phone numbers route to the same numbers, in Montreal's case that is 514-907-5065. Tim worked with IT to set up new IVR recordings as part of TheKey brand transition. If the CallRail greeting or IVR recording needs to be changed, please work with IT to do so.

 Separately, I will set up a call for us to talk about call tracking in general, as well as to learn more about your operational processes now that we are focused on making sure attribution is working seamlessly for the Candian offices for paid advertising.

 Sincerely,

 On Wed, May 17, 2023 at 11:27 AM Angie Markwell <angie.markwell@thekey.com> wrote:

  Thanks all! A great catch Joey!   Sent from Angie's iPhone

  On May 17, 2023, at 2:11 PM, Phil Chanda <phil.chanda@thekey.com> wrote:

Hi Joey & Audra,
 This appears to be in regards to the Google My Business listing (cc'ing Megan/Alexa - as they handle consumer marketing &  local SEO and can take a look).

 In terms of the recording, you will need to create a ticket with ITSupport@TheKey.com for them to review the recording.

 Thanks,
 Phil

 On Wed, May 17, 2023 at 2:06 PM Audra Williams <audraw@thekey.com> wrote:

 Adding in +Phil Chanda as she can help to guide us with this.

 Best,

 On Wed, May 17, 2023 at 10:55 AM Joey Taylor <joey.taylor@thekey.com> wrote:

 Hey Angie, Audra, and Jenn,    I was checking on our Google reviews and noticed there was a change in the phone number.  Our new number on the listing is: (514) 700-2263 Our old number is: (514) 907-5065  Both numbers do work but the number our existing clients use, the number we give out, and the number on our email signature is 514-907-5065. The new phone number also starts off with an English " This call is recorded for quality insurance purposes". If we proceed using this number, we would need to adjust and have that translated and recorded to French before the English version.  If you can put me in touch with someone who can fix this? Or if we can continue using the 907 number, that would be the easiest solution?  Thanks,
   Joey Taylor
 Regional Care Solutions Manager
 514-907-5065
 TheKey.ca

 Audra Williams
 Director, Divisional Operations
 Please note my email has changed:
 audraw@TheKey.com
 (425) 757-7027

 TheKey.com

      Alexa Graziani

      Senior Marketing Manager - Consumer Growth

       Please note my email has changed:

       agraziani@thekey.com

      (650) 416-1538 Ext. 181538

       TheKey.com

 Regional Care Solutions Manager
 514-907-5065
 TheKey.ca