Re: Phone Number on Google Listing

--00000000000054a98205fbe8cd11 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you Alexa for the information!! Yes, a call would be great to discuss tracking. My calendar is up to date for your convenience :) @HCA IT Support We need to discuss a French translation for the greeting as per Quebec law. Please let me know the next step! On Wed, May 17, 2023 at 2:49=E2=80=AFPM Alexa Graziani wrote: > Hi Joey, > > The reason that there is a different number on Google now is that we > finally added the Callrail tracking numbers to the Canada GMB pages, whic= h > is in line with our attribution best practices. We should have let you kn= ow > ahead of time so you wouldn't be caught off guard, apologies. Please note > all Canadian GMBs will now have separate tracking phone numbers. > > These are all set up through CallRail, which Montreal has been on since w= e > acquired the location. We inherited the setup from the 20Eight Digital > agency and the Montreal website phone numbers all say "This call will be > recorded for quality assurance." at the beginning in English. We set up t= he > GMB phone numbers in the same way as the website phone numbers (used for > calls from the website for organic, paid, etc). > > The GMB phone numbers route to the same numbers, in Montreal's case that > is 514-907-5065. Tim worked with IT to set up new IVR recordings as part = of > TheKey brand transition. If the CallRail greeting or IVR recording needs = to > be changed, please work with IT to do so. > > Separately, I will set up a call for us to talk about call tracking in > general, as well as to learn more about your operational processes now th= at > we are focused on making sure attribution is working seamlessly for the > Candian offices for paid advertising. > > Sincerely, > > On Wed, May 17, 2023 at 11:27=E2=80=AFAM Angie Markwell > wrote: > >> Thanks all! A great catch Joey! >> >> Sent from Angie's iPhone >> >> On May 17, 2023, at 2:11 PM, Phil Chanda wrote: >> >> =EF=BB=BF >> Hi Joey & Audra, >> >> This appears to be in regards to the Google My Business listing (cc'ing >> Megan/Alexa - as they handle consumer marketing & local SEO and can tak= e a >> look). >> >> In terms of the recording, you will need to create a ticket with >> ITSupport@TheKey.com for them to review the recording. >> >> Thanks, >> Phil >> >> >> >> On Wed, May 17, 2023 at 2:06=E2=80=AFPM Audra Williams wrote: >> >>> Adding in +Phil Chanda as she can help to >>> guide us with this. >>> >>> Best, >>> >>> On Wed, May 17, 2023 at 10:55=E2=80=AFAM Joey Taylor >>> wrote: >>> >>>> Hey Angie, Audra, and Jenn, >>>> >>>> I was checking on our Google reviews and noticed there was a change in >>>> the phone number. >>>> Our new number on the listing is: (514) 700-2263 >>>> >>>> Our old number is: (514) 907-5065 >>>> >>>> Both numbers do work but the number our existing clients use, the >>>> number we give out, and the number on our email signature is 514-907-5= 065