--0000000000006b19140640d6b638 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi So it is a Vsa Debit card that serves for direct deposit, The number is : 4724 0904 5544 3349 Exp 02/30 CVC 296 Irene M Senft Thank you Cathy *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Fri, Oct 10, 2025 at 4:58=E2=80=AFPM Cathy Gerth wro= te: > Hi > So it is a Vsa Debit card that serves for direct deposit, > The number is : > 4724 0904 5544 3349 > 02/30 exp > *Cathy Gerth* > *Client Success Manager * > *Direct: 778-403-6148* > *Office:* 778-279-3634 > Email: cgerth@thekey.com > > [image: TheKey] > > > > > > > > On Fri, Oct 10, 2025 at 10:43=E2=80=AFAM Cathy Saari > wrote: > >> Hi Cathy, >> >> Marc's last ticket of a payment change for Irene was 6/5/24. That was t= o >> add the debit card that is currently on file, but is expired. We need >> either the bank information including postal code or new debit card info >> for Irene. >> >> Info needed for PAD >> >> Ifo needed for Debit Card >> >> >> Thanks, Cathy >> >> >> Cathy Saari >> Collections & Contact Center Specialist 2| TheKey >> 1-866-226-1702 >> billing@thekey >> Hours-8:00am -5:00pm EST M-F >> >> >> >> >> On Fri, 10 Oct at 12:32 PM , Cathy Saari >> wrote: >> Hi Cathy, >> >> The only payment method on the client's account is the expired Visa CC. >> I do not see any payment forms in Irene's Clear Care file, nor do I see = a >> ticket from Marc updating the account. Can you please get the compete b= ank >> information, so we can process the payments for this client. >> >> Thanks, Cathy >> >> >> Cathy Saari >> Collections & Contact Center Specialist 2| TheKey >> 1-866-226-1702 >> billing@thekey >> Hours-8:00am -5:00pm EST M-F >> >> >> >> >> On Tue, 7 Oct at 6:46 PM , Cathy Gerth >> wrote: >> Hello >> There is a new expiry date.... >> Same card and card # >> Expiry 02/30 CVC 296 >> Thank you >> >> Cathy >> >> *Cathy Gerth* >> *Client Success Manager * >> *Direct: 778-403-6148* >> *Office:* 778-279-3634 >> Email: cgerth@thekey.com >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Tue, Oct 7, 2025 at 7:54=E2=80=AFAM Cathy Saari = wrote: >> >>> Hi Sharon, >>> >>> The Versapay system is saying that the card is expired. Has she gotten >>> a new card lately with a new expiration date? I tried the card again a= nd >>> it declined. >>> >>> Thanks, Cathy >>> >>> >>> Cathy Saari >>> Collections & Contact Center Specialist 2| TheKey >>> 1-866-226-1702 >>> billing@thekey >>> Hours-8:00am -5:00pm EST M-F >>> >>> >>> >>> >>> On Mon, 6 Oct at 4:20 PM , SharonSpeirs wrote: >>> Good afternoon, team. >>> >>> I just received a call from Sharon Green, the payer for client Irene >>> Senft. Sharon shared that her recent invoice dated October 3, 2025, >>> #1145382, was declined according to an email from TheKey. She is gettin= g >>> frustrated because the same thing happened last week due to a glitch on= our >>> end.