Re: Irene Senft (157927) client calling that they got the same message as previous week re card declined - [#1244256]

--000000000000b9afd80640d6b10a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi So it is a Vsa Debit card that serves for direct deposit, The number is : 4724 0904 5544 3349 02/30 exp *Cathy Gerth* *Client Success Manager * *Direct: 778-403-6148* *Office:* 778-279-3634 Email: cgerth@thekey.com [image: TheKey] On Fri, Oct 10, 2025 at 10:43=E2=80=AFAM Cathy Saari wrote: > Hi Cathy, > > Marc's last ticket of a payment change for Irene was 6/5/24. That was to > add the debit card that is currently on file, but is expired. We need > either the bank information including postal code or new debit card info > for Irene. > > Info needed for PAD > > Ifo needed for Debit Card > > > Thanks, Cathy > > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Fri, 10 Oct at 12:32 PM , Cathy Saari > wrote: > Hi Cathy, > > The only payment method on the client's account is the expired Visa CC. = I > do not see any payment forms in Irene's Clear Care file, nor do I see a > ticket from Marc updating the account. Can you please get the compete ba= nk > information, so we can process the payments for this client. > > Thanks, Cathy > > > Cathy Saari > Collections & Contact Center Specialist 2| TheKey > 1-866-226-1702 > billing@thekey > Hours-8:00am -5:00pm EST M-F > > > > > On Tue, 7 Oct at 6:46 PM , Cathy Gerth > wrote: > Hello > There is a new expiry date.... > Same card and card # > Expiry 02/30 CVC 296 > Thank you > > Cathy > > *Cathy Gerth* > *Client Success Manager * > *Direct: 778-403-6148* > *Office:* 778-279-3634 > Email: cgerth@thekey.com > > [image: TheKey] > > > > > > > > On Tue, Oct 7, 2025 at 7:54=E2=80=AFAM Cathy Saari w= rote: > >> Hi Sharon, >> >> The Versapay system is saying that the card is expired. Has she gotten = a >> new card lately with a new expiration date? I tried the card again and = it >> declined. >> >> Thanks, Cathy >> >> >> Cathy Saari >> Collections & Contact Center Specialist 2| TheKey >> 1-866-226-1702 >> billing@thekey >> Hours-8:00am -5:00pm EST M-F >> >> >> >> >> On Mon, 6 Oct at 4:20 PM , SharonSpeirs wrote: >> Good afternoon, team. >> >> I just received a call from Sharon Green, the payer for client Irene >> Senft. Sharon shared that her recent invoice dated October 3, 2025, >> #1145382, was declined according to an email from TheKey. She is getting >> frustrated because the same thing happened last week due to a glitch on = our >> end. She wonders if it happened again this week, as there is no issue wi= th >> her credit card. Could you please look into this and get back to us so w= e >> can inform the payer. >> Thanks in advance. >> Sharon >> >> Sharon Speirs >> General Manager >> sspeirs@thekey.com >> Mobile: (778) 991-3361 >> Office: (778) 279-3634 >> TheKey.com >> *We value your feedback. Please leave us a Google review* >> >> >> >> 1244256:611100 > --000000000000b9afd80640d6b10a Content-Type: text/