--0000000000006f04980645288a72 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Mark and I are currently talking and there are some mistakes with this. I spoke with CDHC and I can bet none of these clients should be billed. There is some error in how we entered some of this and I have been advised by blue cross to cross reference everything and then send them an email for the days they did not pay and they would make exceptions if they are valid. We urgently need to set up a meeting to discuss this as we have had countless calls from client very upset. *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Thu, Dec 4, 2025 at 3:52=E2=80=AFPM Marc Atkinson wrote: > Good Afternoon Calgary Team, > > We finished our CDHC reconciliation for all open invoices which have had > short and partial payments applied to them. > > I have just granted you three access to the spreadsheet in Google drive s= o > you can all take a look and review. > > Seen below are some of the summary highlights of the overall financial > impact as well as the impact per client. > > I just finished sending emails to every client who will need funds moved > over from the CDHC to their private pay accounts. I attached an Excel > spreadsheet for each client along with the actual CDHC notices that expla= in > why dates of service were short paid, but it seems they are going to need > further explanations. The POCs and/or clients for Joynsta Desai, Tho > Nguyen, Minh Nguyen, Thomas Chau, and Ross Snashall have already answered > back and do not understand why we need to do this. > > I will give this clients a call tomorrow to discuss but I'm not sure what > else I can tell them other than what the denial codes are in the CDHC > notices. > > My apologies for forgetting to loop you all into the individual emails. I > will do that now. > > Please let us know if you have any questions or concerns regarding this > information. > > Thank you! > > Amount Remaining Move to Client Write Off Keep on CDHC Account > $54,749.87 $38,355.14 $12,042.07 $4,352.66 > > > > Client Amount Remaining Move to Client Write Off Keep on CDHC Account > 156468 Lorraine Monette CDHC $9,486.72 $9,486.72 $0.00 $0.00 > 146691 Mary Albo CDHC $9,451.70 $8,908.18 $543.52 $0.00 > 146984 Ray Albo CDHC $7,600.07 $7,062.31 $537.76 $0.00 > 159613 Tho Nguyen CDHC $2,834.35 $2,832.99 $1.36 $0.00 > 146920 Betty Browne CDHC $2,515.76 $801.83 $1,713.93 $0.00 > 148248 Carolyne Lewis CDHC $2,496.71 $2,486.47 $10.24 $0.00 > 158918 Hanh Thi Le CDHC $2,269.99 $2,268.79 $1.20 $0.00 > 146982 Ross (Jonathan) Snashall $2,025.57 $1,194.72 $284.85 $546.00 > 165946 Alice Helinsky CDHC $1,984.20 $119.40 $0.00 $1,864.80 > 151254 Sue McMaster CDHC $1,500.25 $0.00 $1,500.25 $0.00 > 155230 Jean Coughlan CDHC $1,349.17 $0.00 $1,349.17 $0.00 > 167392 Manjula Vinnakota CDHC $1,209.96 $0.00 $1,209.96 $0.00 > 152689 Indrakeshari Shrestha (CDHC) $1,193