--000000000000aca94f06452895d7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, There is an error with whoever is entering information into the CDHC portal. Can you set a meeting with all of us first thing tomorrow morning? Regards, Chuck On Thu, Dec 4, 2025 at 4:18=E2=80=AFPM Shawntel Sousa w= rote: > Hi, > > Mark and I are currently talking and there are some mistakes with this. I > spoke with CDHC and I can bet none of these clients should be billed. > > There is some error in how we entered some of this and I have been advise= d > by blue cross to cross reference everything and then send them an email f= or > the days they did not pay and they would make exceptions if they are vali= d. > > We urgently need to set up a meeting to discuss this as we have had > countless calls from client very upset. > > *Respectfully, * > > *Shawntel Sousa, LPN* > > Client Success Manager | TheKey > > Mobile: 403-305-6588 Office: 403-301-3777 > > > > > > > On Thu, Dec 4, 2025 at 3:52=E2=80=AFPM Marc Atkinson > wrote: > >> Good Afternoon Calgary Team, >> >> We finished our CDHC reconciliation for all open invoices which have had >> short and partial payments applied to them. >> >> I have just granted you three access to the spreadsheet in Google drive >> so you can all take a look and review. >> >> Seen below are some of the summary highlights of the overall financial >> impact as well as the impact per client. >> >> I just finished sending emails to every client who will need funds moved >> over from the CDHC to their private pay accounts. I attached an Excel >> spreadsheet for each client along with the actual CDHC notices that expl= ain >> why dates of service were short paid, but it seems they are going to nee= d >> further explanations. The POCs and/or clients for Joynsta Desai, Tho >> Nguyen, Minh Nguyen, Thomas Chau, and Ross Snashall have already answere= d >> back and do not understand why we need to do this. >> >> I will give this clients a call tomorrow to discuss but I'm not sure wha= t >> else I can tell them other than what the denial codes are in the CDHC >> notices. >> >> My apologies for forgetting to loop you all into the individual emails. = I >> will do that now. >> >> Please let us know if you have any questions or concerns regarding this >> information. >> >> Thank you! >> >> Amount Remaining Move to Client Write Off Keep on CDHC Account >> $54,749.87 $38,355.14 $12,042.07 $4,352.66 >> >> >> >> Client Amount Remaining Move to Client Write Off Keep on CDHC Accoun= t >> 156468 Lorraine Monette CDHC $9,486.72 $9,486.72 $0.00 $0.00 >> 146691 Mary Albo CDHC $9,451.70 $8,908.18 $543.52 $0.00 >> 146984 Ray Albo CDHC $7,600.07 $7,062.31 $537.76 $0.00 >> 159613 Tho Nguyen CDHC $2,834.35 $2,832.99 $1.36 $0.00 >> 146920 Betty Browne CDHC $2,515.76 $801.83 $1,713.93 $0.00 >> 148248 Carolyne Lewis CDHC $2,496.71 $2,486.47 $10.24 $0.00 >> 158918 Hanh Thi Le CDHC $2,269.99 $2,268.79 $1.20 $0.00 >> 146982 Ross