--00000000000008926106436b6d4a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Is this what you are looking for? Below is a brief overview of the main headwinds and tailwinds we=E2=80=99ve experienced since January 2025: Headwinds: - Client attrition: January was impacted significantly by six client losses due to death and the completion of a staffing contract, resulting= in a lag into early spring. In total, we lost 13 clients between January an= d February. - Reduced inbound calls: There=E2=80=99s been a notable drop in inbound vo= lume since March, consistent with broader Canadian trends. - CDHC program transition: By June, we had fought back and rebuilt to 81 active clients, but the province's pause in CDHC funding approvals stall= ed new starts and delayed several pending approvals. - Marketing slowdown: Limited engagement and paused campaigns during this same period further contributed to roughly four months of stagnant growth.(June-September) Tailwinds & Recovery Efforts: - Marketing push: We=E2=80=99ve reactivated Google AdWords, radio, and pos= tcard campaigns to re-engage referral sources and the broader community ahead = of year-end. - Operational momentum: October billable hours increased 10% over September, signalling that activity and utilization are trending upward. - Field leadership: Our new HCL, Chris Brown, is now active in the field and expected to generate new starts in November, with a strengthening pipeline for Q1 2026. With these initiatives and the seasonal lift we typically see in December, we=E2=80=99re rebuilding momentum and are positioned for stronger performan= ce heading into 2026. Regards, Chuck On Tue, Nov 11, 2025 at 8:22=E2=80=AFAM Timothy Thomas wrot= e: > Hey Gents, > > Chris has asked me to provide some context around your sites growth / or > lack there of from March 1st 2025 to date. He realizes that there are > things like seasonality, anna jeffery=E2=80=99s etc that could have impac= ted your > business. > > Could you please send me a few bullet points on the headwinds and > tailwinds you=E2=80=99ve faced since that date and perhaps what your paci= ng towards > in terms of YoY growth? Any additional info like a new HCL that is rampin= g > up is also relevant. > > Keep it brief and to the point. Please send me this by EOD tomorrow. > > Thanks! > > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 Chuck Terlesky B.A., CCPE General Manager Calgary, Alberta Calgary: 403-301-3777 TheKey.ca [image: TheKey] --00000000000008926106436b6d4a Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable = Hi Tim, Is this what=C2=A0you are looking for? Below is a brief= overview of the main headwinds and tailwinds we=E2=80=99ve experienced sin= ce January 2025: Headwinds: Client attrition: January was impacted significantly by six client losse= s due to death and the completion of a staffi