Re: Toronto client case

From
Chantal-Marie Grinstead <hrconfidential@thekey.com>
To
kristal.parris@thekey.com
CC
chantalmarie.grinstead@thekey.com, tt@thekey.com, joey.taylor@thekey.com, timon.page@thekey.com, hrconfidential@thekey.com
Date
Sat, 07 Feb 2026 21:00:18 +0000
Folder
INBOX
----==_mimepart_6987a7e2e4fa9_351590dd045958465 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Kristal, Thank you for your patience as we waited to speak with Komal= . I was able to connect with her earlier today and have resolved the co= ncern related to her discrimination complaint. She stated explicitly that= she does not feel she was discriminated against. Because of this, I am r= esolving this case as unsubstantiated. She did ask several questions = about her maternity leave-- I will reach out to your team on Monday in a = separate thread regarding those inquiries. Have a great weekend and t= alk to you next week! Thank you, Chantal Grinstead Employee Re= lations | TheKey HR Business Support | chantalmarie.grinstead@thekey.co= m Mobile: 949-781-5944 | Zoom Phone: 531-224-4362 ext 185323 = On Fri, Jan 2 1:14 PM , Kristal wrote: = = Hi Chantal, = = Please see below responses and attachments for reference. = = Can you clarify that Komal has stated explicitly that she believes she i= s a victim of discrimination?-See email from Komal attached. = = = If so, can you please provide a summary of her statement, if verbal, or = forward the statement itself, if made in writing. = If she did not explicitly state this, can you share a summary of what ma= de you believe she feels this way? = = During on-call duty, where assistance was needed for client transfers, d= id Komal request assistance directly? According to Joey who was covering = on-call on the night of December 18th " The client fell during a transfer and she was unable to get the client up= and do any type of mobility with the client., The ambulance needed to be= called. She called about 7 times within 2 hours for questions and assist= ance on procedure and what to do" = Are there specific duties that she has stated she is not able to complet= e? As Kathleens' needs progressed in her palliative state, she became mor= e dependent on our caregivers to transfer her. We required caregivers who= can support her weight and not pose harm to themselves or the client. Th= e POA expressed concern that Komal could not support Kathleen on shift an= d wanted a replacement (see snip of his text attached). Komal was replace= d and informed but claimed it was discrimination because she is pregnant= . She claims that her OBGYN clears her to work full duties, although we d= o not have this documentation. I had a great conversation with her and of= fered an ROE to issue which she seemed open to but preferred to work to "= keep herself busy until due date" = = = = = Kristal Parris RN, BScN = Client Success Manager Tel: 416-488-8777 = Email: kristal.parris@thekey.com = = Website: TheKey.ca = = = = = = = = = = = = On Fri, Dec 26, 2025 at 10:09=E2=80=AFAM Chantal-Marie Grinstead wrote: = = = = Hi all, I want to ensure we approach this situation thoughtfully and i= ntentionally. To do so, can you review the following questions and provid= e clarity? = = = Can you clarify that K

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