Re: Toronto client case

From
Kristal Parris <kristal.parris@thekey.com>
To
Chantal-Marie Grinstead <hrconfidential@thekey.com>
CC
Chantal-Marie Grinstead <chantalmarie.grinstead@thekey.com>, Timothy Thomas <tt@thekey.com>, Joey Taylor <joey.taylor@thekey.com>, Timon Page <timon.page@thekey.com>
Date
Mon, 9 Feb 2026 08:04:29 -0500
Folder
INBOX
--00000000000012ac08064a63c886 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you very much for the follow up and closure of this Chantal. Kristal Parris RN, BScN Client Success Manager TheKey LLC Email: Kristal.Parris@thekey.com Website: Thekey.com On Sat, Feb 7, 2026, 4:00=E2=80=AFPM Chantal-Marie Grinstead wrote: > Hi Kristal, > > Thank you for your patience as we waited to speak with Komal. > > I was able to connect with her earlier today and have resolved the concer= n > related to her discrimination complaint. She stated explicitly that she > does not feel she was discriminated against. Because of this, I am > resolving this case as unsubstantiated. > > She did ask several questions about her maternity leave-- I will reach ou= t > to your team on Monday in a separate thread regarding those inquiries. > > Have a great weekend and talk to you next week! > > > Thank you, > > Chantal Grinstead > Employee Relations | TheKey > HR Business Support | chantalmarie.grinstead@thekey.com > *Mobile: *949-781-5944 | *Zoom Phone: *531-224-4362 *ext *185323 > > [image: TheKey] > > On Fri, Jan 2 1:14 PM , Kristal wrote: > Hi Chantal, > > Please see below responses and attachments for reference. > > - Can you clarify that Komal has stated explicitly that she believes > she is a victim of discrimination?-See email from Komal attached. > - If so, can you please provide a summary of her statement, if > verbal, or forward the statement itself, if made in writing. > - If she did not explicitly state this, can you share a summary of > what made you believe she feels this way? > - During on-call duty, where assistance was needed for client > transfers, did Komal request assistance directly? According to Joey > who was covering on-call on the night of December 18th " *The client > fell during a transfer and she was unable to get the client up and do = any > type of mobility with the client., The ambulance needed to be called. = She > called about 7 times within 2 hours for questions and assistance on > procedure and what to do"* > - Are there specific duties that she has stated she is not able to > complete? As Kathleens' needs progressed in her palliative state, she > became more dependent on our caregivers to transfer her. We required > caregivers who can support her weight and not pose harm to themselves = or > the client. The POA expressed concern that Komal could not support Kat= hleen > on shift and wanted a replacement (see snip of his text attached). Kom= al > was replaced and informed but claimed it was discrimination because s= he is > pregnant. She claims that her OBGYN clears her to work full duties, > although we do not have this documentation. I had a great conversation= with > her and offered an ROE to issue which she seemed open to but preferred= to > work to "keep herself busy until due date" > > > Kristal Parris RN, BScN > Client Success Manager > Tel: 416-488-8777 > Email: kristal.parris@thekey.com > We

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