--000000000000bbc34f064d74e130 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We can implement the recording for as long as the business deems necessary. Actually, we can immediately implement a recording that will play just before the normal office menu. This recording can mention any info the business would like including the current scheduled closing date. This way, the closing information will be disseminated to callers immediately and we can still officially service / speak with those callers until the official closing. I just need the business to let me know what verbiage will be used for that recording. Thanks! On Fri, Mar 20, 2026 at 8:31=E2=80=AFAM Timothy Thomas wrot= e: > That's a good suggestion. Please implement the recording. How long would > you leave it on, 30 days? > > On Fri, Mar 20, 2026 at 9:19=E2=80=AFAM Mark Warner > wrote: > >> Tim, >> >> A couple of things to consider with a complete disconnect... >> >> 1. I recommend considering applying some kind of informational recordin= g >> to the Michigan lines for a period of time instead of a "hard" disconnec= t. >> If desired, we can play a recording and automatically route the caller >> elsewhere or we can play the recording a couple of times and disconnect = the >> call. >> >> 2. A couple of users are directly associated with the Zoom Phone >> Michigan office configuration. Eventually, we will remove the Michigan >> office from the overall Zoom Phone platform configuration. If those use= rs >> remain with TheKey, we will need to associate them with another office. = We >> can do this anytime, as it will not affect their current ability to answ= er >> Michigan calls until the official April closing. >> >> Please let me know if you have any questions or would like to discuss >> this further offline. >> >> Thanks! >> >> On Fri, Mar 20, 2026 at 8:01=E2=80=AFAM Mark Warner >> wrote: >> >>> Thanks, Tim! >>> >>> On Fri, Mar 20, 2026 at 7:56=E2=80=AFAM Timothy Thomas = wrote: >>> >>>> I would consider disconnecting the numbers. We cannot service this >>>> market from another office. >>>> >>>> >>>> >>>> On Thu, Mar 19, 2026 at 11:33=E2=80=AFPM Audra Williams >>>> wrote: >>>> >>>>> I=E2=80=99ll defer to Tim as to what he feels will be best. >>>>> >>>>> Best, >>>>> >>>>> Audra Williams >>>>> National Director, Quality and Care Innovation >>>>> audraw@thekey.com >>>>> Mobile: (425) 757-7027 >>>>> https://thekey.com >>>>> >>>>> >>>>> >>>>> On Thu, Mar 19, 2026 at 2:13=E2=80=AFPM Mark Warner >>>>> wrote: >>>>> >>>>>> Thanks for the update, Audra! >>>>>> >>>>>> Added @Bryan Carter & @Matthew Albano >>>>>> for visibility. >>>>>> >>>>>> Do we have a plan for handling the telephone numbers associated with >>>>>> Michigan? Should we assign them to another office or are we conside= ring >>>>>> disconnecting / releasing those numbers back to the carrier? >>>>>> >>>>>> - Mark >>>>>> >>>>>> >>>>>> >>>>>> On Thu, Mar 19, 2026 at 4:07=E2=80=AFPM Audra Williams >>>