--0000000000002c6e77064d7668a6 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good morning Audra, Is the office deactivating the client profiles after its closure? Thank you. On Fri, Mar 20, 2026 at 6:44=E2=80=AFAM Mark Warner wrote: > We can implement the recording for as long as the business deems > necessary. Actually, we can immediately implement a recording that will > play just before the normal office menu. This recording can mention any > info the business would like including the current scheduled closing date= . > This way, the closing information will be disseminated to callers > immediately and we can still officially service / speak with those caller= s > until the official closing. I just need the business to let me know what > verbiage will be used for that recording. > > Thanks! > > On Fri, Mar 20, 2026 at 8:31=E2=80=AFAM Timothy Thomas wr= ote: > >> That's a good suggestion. Please implement the recording. How long would >> you leave it on, 30 days? >> >> On Fri, Mar 20, 2026 at 9:19=E2=80=AFAM Mark Warner >> wrote: >> >>> Tim, >>> >>> A couple of things to consider with a complete disconnect... >>> >>> 1. I recommend considering applying some kind of informational >>> recording to the Michigan lines for a period of time instead of a "hard= " >>> disconnect. If desired, we can play a recording and automatically rout= e >>> the caller elsewhere or we can play the recording a couple of times and >>> disconnect the call. >>> >>> 2. A couple of users are directly associated with the Zoom Phone >>> Michigan office configuration. Eventually, we will remove the Michigan >>> office from the overall Zoom Phone platform configuration. If those us= ers >>> remain with TheKey, we will need to associate them with another office.= We >>> can do this anytime, as it will not affect their current ability to ans= wer >>> Michigan calls until the official April closing. >>> >>> Please let me know if you have any questions or would like to discuss >>> this further offline. >>> >>> Thanks! >>> >>> On Fri, Mar 20, 2026 at 8:01=E2=80=AFAM Mark Warner >>> wrote: >>> >>>> Thanks, Tim! >>>> >>>> On Fri, Mar 20, 2026 at 7:56=E2=80=AFAM Timothy Thomas = wrote: >>>> >>>>> I would consider disconnecting the numbers. We cannot service this >>>>> market from another office. >>>>> >>>>> >>>>> >>>>> On Thu, Mar 19, 2026 at 11:33=E2=80=AFPM Audra Williams >>>>> wrote: >>>>> >>>>>> I=E2=80=99ll defer to Tim as to what he feels will be best. >>>>>> >>>>>> Best, >>>>>> >>>>>> Audra Williams >>>>>> National Director, Quality and Care Innovation >>>>>> audraw@thekey.com >>>>>> Mobile: (425) 757-7027 >>>>>> https://thekey.com >>>>>> >>>>>> >>>>>> >>>>>> On Thu, Mar 19, 2026 at 2:13=E2=80=AFPM Mark Warner >>>>>> wrote: >>>>>> >>>>>>> Thanks for the update, Audra! >>>>>>> >>>>>>> Added @Bryan Carter & @Matthew Albano >>>>>>> for visibility. >>>>>>> >>>>>>> Do we have a plan for handling the telephone numbers associated wit= h >>>>>>>