--000000000000bba3e10647ba6318 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Grace, How is it a tech issue if 10 different devices and 10 different locations are all experiencing the same issue? Joey Taylor *Directeur G=C3=A9n=C3=A9ral/**General Manager* 514-907-5065 TheKey.ca [image: TheKey] On Tue, Jan 6, 2026 at 11:02=E2=80=AFAM Grace Johnson wrote: > Hi Joseph, > > =E2=80=8BThanks for reaching out. We just tried loading the Montreal URL = and it > came up very quickly for us. > > This sounds like it could be a device or network issue, so we recommend > reaching out to the IT team for troubleshooting help (ITSupport@thekey.co= m > ). > > > Thanks, > > Grace > TheKey Tech Support > > On Tue, 6 Jan at 10:19 AM , JosephTaylor wrote: > Good Morning, > > It has been a few weeks now since the Montreal ClearCare ( > https://montreal.clearcareonline.ca/dashboard/) has been extremely slow. > Loading schedules, searching the search bar, and other daily functions ar= e > taking almost double the time. > > This is not only for myself but for my entire Montreal team (10 > administrators) so it is not an issue with my laptop or internet. > > Please look into this. > Thank you, > > Joey Taylor > *Directeur G=C3=A9n=C3=A9ral/**General Manager* > 514-907-5065 > TheKey.ca > [image: TheKey] > > 1372414:611100 > --000000000000bba3e10647ba6318 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Grace, How is it a tech issue if 10 different devices and 10 different locatio= ns are all experiencing the same issue?=C2=A0 Joey Taylo= r = Directeur G=C3=A9n=C3=A9ral/ General Manager 514-907-5065 TheKey= .ca =C2=A0=C2=A0 On Tue, Jan 6, 2026 at 11:02=E2=80=AFAM Grace= Johnson < cle= arcaresupport@homecareassistance.com > wrote: Hi Joseph,=C2=A0 =E2=80=8BThanks for reaching out. We just tried loading th= e Montreal URL and it came up very quickly for us.=C2=A0 This sounds like it could be a device or network issue, so= we recommend reaching out to the IT team for troubleshooting help (<a href= =