--00000000000044a77b0644210a5f Content-Type: multipart/alternative; boundary="00000000000044a77a0644210a5e" --00000000000044a77a0644210a5e Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Will, That is a great question! Unfortunately, all checks that are issued through AP must flow through Coupa's approval/payment process. This is how we handle all customer refunds, so we will need to follow the same process in this case. *Thank you!* *Lyndsey Organ* Senior Manager, Accounting | *TheKey* Mobile: 316.253.6494 [image: https://thekey.com/] On Fri, Nov 21, 2025 at 2:53=E2=80=AFPM Will Reid wrote: > Does it matter that this is not a vendor? We are simply giving a credit t= o > a 7 figure referral source who pays by check so they need the credit > supplied via check. > > > *Will Reid* > > Partner | TheKey > > Mobile: 513.707.2304 > > > > > > On Fri, Nov 21, 2025 at 3:48=E2=80=AFPM Trish Nguyen > wrote: > >> Hi All, >> >> Lyndsey's notes are aligned with our AP current process. >> >> I also noticed the check is requested made out to Deupree House which ha= s >> not been set up in Coupa. Please request it in Coupa, once the vendor i= s >> active, the check request can be submitted/processed for approval. >> >> Since there isn't an actual supporting document, please complete and >> attach TheKey Check Request Form, attached in this email, along with you= r >> check request submission for accounting and auditing purposes. >> >> We can facilitate sending the check out this Monday or at the earliest >> once all approvals have been received in Coupa. Feel free to let me kno= w >> if you have additional questions. >> >> >> *Best regards,* >> >> Trish Nguyen >> >> Sr. Accounts Payable | TheKey >> >> *Trish.nguyen@thekey.com * >> >> >> >> >> >> >> >> On Fri, Nov 21, 2025 at 12:02=E2=80=AFPM Lyndsey Organ >> wrote: >> >>> Hi Trish, >>> >>> Lito, Laura and Will connected on the below check request. They will >>> enter a manual check request for this refund. Is there a way to expedit= e >>> the check process for this refund? If we aren't able to send out a chec= k >>> today, can we send one out on Monday? >>> >>> Just so everyone is aware, after the form is filled out in Coupa, AP >>> must enter the request as an invoice. Once that is complete, the invoic= e >>> must be approved in Coupa before issuing payment. Once approval is >>> complete, please notify us on this email chain to help speed up the pro= cess. >>> >>> @Trish Nguyen - Please let me know if this is >>> possible or if I am missing something above. >>> >>> >>> *Thank you!* >>> >>> >>> >>> *Lyndsey Organ* >>> >>> Senior Manager, Accounting | *TheKey* >>> >>> Mobile: 316.253.6494 >>> >>> >>> [image: https://thekey.com/] >>> >>> >>> On Fri, Nov 21, 2025 at 11:13=E2=80=AFAM Lito Delapena >>> wrote: >>> >>>> Thank you for looping me in @Michelle Schefter >>>> >>>> >>>> @Laura Horval @Will Reid May >>>> I request specific dates, shifts or CGs that make up the $7,032 cre