--00000000000033d2ba0644212093 Content-Type: multipart/alternative; boundary="00000000000033d2b90644212092" --00000000000033d2b90644212092 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable When I am back in front of a computer I can submit the vendor request in Coupa, thank you. On Fri, Nov 21, 2025 at 3:55=E2=80=AFPM Lyndsey Organ wrote: > Hi Will, > > That is a great question! Unfortunately, all checks that are issued > through AP must flow through Coupa's approval/payment process. This is ho= w > we handle all customer refunds, so we will need to follow the same proces= s > in this case. > > > *Thank you!* > > > > *Lyndsey Organ* > > Senior Manager, Accounting | *TheKey* > > Mobile: 316.253.6494 > > > [image: https://thekey.com/] > > > On Fri, Nov 21, 2025 at 2:53=E2=80=AFPM Will Reid wrot= e: > >> Does it matter that this is not a vendor? We are simply giving a credit >> to a 7 figure referral source who pays by check so they need the credit >> supplied via check. >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> >> >> On Fri, Nov 21, 2025 at 3:48=E2=80=AFPM Trish Nguyen >> wrote: >> >>> Hi All, >>> >>> Lyndsey's notes are aligned with our AP current process. >>> >>> I also noticed the check is requested made out to Deupree House which >>> has not been set up in Coupa. Please request it in Coupa, once the ven= dor >>> is active, the check request can be submitted/processed for approval. >>> >>> Since there isn't an actual supporting document, please complete and >>> attach TheKey Check Request Form, attached in this email, along with yo= ur >>> check request submission for accounting and auditing purposes. >>> >>> We can facilitate sending the check out this Monday or at the earliest >>> once all approvals have been received in Coupa. Feel free to let me kn= ow >>> if you have additional questions. >>> >>> >>> *Best regards,* >>> >>> Trish Nguyen >>> >>> Sr. Accounts Payable | TheKey >>> >>> *Trish.nguyen@thekey.com * >>> >>> >>> >>> >>> >>> >>> >>> On Fri, Nov 21, 2025 at 12:02=E2=80=AFPM Lyndsey Organ >>> wrote: >>> >>>> Hi Trish, >>>> >>>> Lito, Laura and Will connected on the below check request. They will >>>> enter a manual check request for this refund. Is there a way to expedi= te >>>> the check process for this refund? If we aren't able to send out a che= ck >>>> today, can we send one out on Monday? >>>> >>>> Just so everyone is aware, after the form is filled out in Coupa, AP >>>> must enter the request as an invoice. Once that is complete, the invoi= ce >>>> must be approved in Coupa before issuing payment. Once approval is >>>> complete, please notify us on this email chain to help speed up the pr= ocess. >>>> >>>> @Trish Nguyen - Please let me know if this >>>> is possible or if I am missing something above. >>>> >>>> >>>> *Thank you!* >>>> >>>> >>>> >>>> *Lyndsey Organ* >>>> >>>> Senior Manager, Accounting | *TheKey* >>>> >>>> Mobile: 316.253.6494 >>>> >>>> >>