--00000000000029cb9e06490ff193 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John! Thank you so much. Yes, VCH clients should be excluded from all of the quality metrics in the dashboard. Cheers & Happy Friday, Bee Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 On Fri, Jan 23, 2026 at 7:28=E2=80=AFAM John Champagne wrote: > Hi Audra, > > Okay I can work on implementing that exception. Yes, I can use the > profile_tag name of "VCH" to identify these cases. Just to sanity check, > would you say that most clients in Vancouver come from the VCH contract? > > Also, should VCH clients be excluded from all of the quality metrics in > the dashboard? > > Thanks, > > John Champagne > Director of Analytics | *TheKey* > *Mobile: 985.696.0424* > > [image: TheKey] > > > On Thu, Jan 22, 2026 at 3:11=E2=80=AFPM Audra Williams wrote: > >> Hi John! >> >> Our Vancouver office has a government contract and we need to exclude >> those clients from the Quality dashboard. Would you be able to use thei= r >> Wellsky profile tag, "VCH" to make sure those clients are excluded? If >> not, what are our options? >> >> Thanks so much! >> >> >> -- >> Audra Williams >> National Director, Quality and Care Innovation >> audraw@thekey.com >> Mobile: (425) 757-7027 >> https://thekey.com >> >> > --00000000000029cb9e06490ff193 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi John! Thank you so much. Yes, VCH cl= ients should be excluded from all of the quality metrics in the dashboard. Cheers & Happy Friday,=C2=A0 Bee = Scherer Director, Client Experience |=C2=A0 TheKey Mobile: 425.429.1064 = = O= n Fri, Jan 23, 2026 at 7:28=E2=80=AFAM John Champagne < john.champagne@thekey.com > wrote: = Hi Audra, Okay I can work on implementing that exc= eption. Yes, I can use the profile_tag name of "VCH" to identify = these cases. Just to sanity check, would you say that most clients in Vanco= uver come from the VCH contract?=C2=A0 Also, shoul= d VCH clients be excluded from=C2=A0all of the quality m