Re: Caribou Canada Expansion Weekly Update - 01/28/2026

From
Tim Ahong <tim@caribou.care>
To
Germaine Daniels <germaine.daniels@thekey.com>
CC
Alyson Rohane <alyson.rohane@thekey.com>, Monica Johnston <johnstonm@thekey.com>, Jeff Morris <jeff.morris@thekey.com>, Tyler Ng <tyler.ng@thekey.com>, Alber Diaz <adiaz@thekey.com>, Amanda Soukvilay <amanda@caribou.care>, Dulce Aganan-Coleman <dcoleman@thekey.com>, Phil Schwyter <phil@caribou.care>, Katherine Guildner <kguildner@thekey.com>, Troy Riha <troy.riha@thekey.com>, Umesh Shah <ushah@thekey.com>, Cara Tan <wtan@thekey.com>, John Champagne <john.champagne@thekey.com>, Audra Williams <audraw@thekey.com>, Tiffany Silton <tsilton@thekey.com>, "joyce.gonzalez@thekey.com" <joyce.gonzalez@thekey.com>, "rcruz@thekey.com" <rcruz@thekey.com>, Lyndsey Organ <lyndsey.organ@thekey.com>, Olivia Farrow <olivia.farrow@thekey.com>, Jackie Bock <jacqueline.bock@thekey.com>, Timothy Thomas <tt@thekey.com>, Monica Johnston <johnstonm@homecareassistance.com>, Cheryl Logan <cheryl.logan@thekey.com>, Donny Deshotels <donny.deshotels@thekey.com>, Emily Kraeter <emily.russell@thekey.com>, "elisabeth.cox@thekey.com" <elisabeth.cox@thekey.com>
Date
Fri, 30 Jan 2026 10
Folder
INBOX
--0000000000000d720906499c9586 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Monica, Just responding to this request! Apologies on the delay, I was travelling for the past week. I have updated the production portals file to include the country column. It should show up in tomorrow's file. As a follow up regarding the first bullet below under development, would it > be possible for you to deploy that to production file tomorrow? Also, jus= t > wanted to confirm that we are adding the country code to the portal file > only. > Tim On Wed, Jan 28, 2026 at 10:10=E2=80=AFPM Germaine Daniels wrote: > Hi Alyson, > > I currently only have view access to the file, so I=E2=80=99m having a bi= t of > difficulty determining my specific action items from the dialogue. From > what I understand so far, the outstanding question relates to Caribou and > the Canada Amalgamation. There should be no concerns with Caribou as it > relates to the Canada Amalgamation. Regarding the removal of inactive > caregivers from ClearCare, that task is with Katherine. Once Payroll > receives the list, we can proceed with terminating those caregivers in > Ceridian. Please let me know if I=E2=80=99ve misunderstood anything or if= there > are additional action items I should be aware of. > > Thank you, > > *Germaine Daniels* > > Director Payroll | TheKey > > Email: germaine.daniels@thekey.com > > Mobile: 562.784.1800 > > > > > > On Wed, Jan 28, 2026 at 2:21=E2=80=AFPM Alyson Rohane > wrote: > >> Good afternoon, team - Please see the latest updates from today's call >> for the Caribou Canada expansion project. Let us know if you have any >> questions or updates! >> >> *Project Status*: In Development >> *Go Live Date*: Tuesday, March 24th, 2026 >> *Project Plan*: >> https://docs.google.com/spreadsheets/d/1rGh6flszkA0Xj6A51tQdpwSihqC_GVLJ= Oum7tgczfoU/edit?gid=3D804597482#gid=3D804597482 >> >> *Action Item: * >> >> - @Alyson Rohane address open RAID items >> with @Germaine Daniels >> - @Monica Johnston send the real >> life scenarios to @Joyce Gonzalez and >> Irin to validate overtime on holidays. >> >> *Project Updates: * >> >> - *Decision*: If a caregiver requests to be removed from the Caribou >> rewards program, TheKey will send a standardized opt-out messaging >> for participants, including impacts such as ineligibility for rewards= and >> removal of clock-in/out reminders and referral SMS messages. >> - *Development*: >> - Caribou added the country field to the portal name file. >> - Integration will begin to work on the inbound file to include >> the country code. >> - Integration has begun working on Cerdian payroll data lake views= . >> - Open Item: Should there be a pay code for "holiday overtime"? >> - Integration team will provide the accounting team with real >> life scenarios to validate. >> - *Training and Communication*: >> - Beginning to build out the communication and training plans. >> - Set some time to review at the end of

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