----==_mimepart_69b1b160e81cc_2612da79388149642d5 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi=C2=A0Laura,=C2=A0 Thank you for jumping on a quick call.=C2=A0 = Confirming that we were able to remove the duplicate profile.=C2=A0 = Here is the link to the correct profile https://hcacinci.clearcareonline.= com/clients/8782630/ that can be shared with Salesforce and their externa= l ID 003UH00000mZna8YAC Let me know if there are other questions.=C2=A0= Thanks,=C2=A0 Roxana Cruz =0D =0D On=0D Mon, 9 Mar at 3:40 PM=0D , Roxana Cruz wrote:=0D =0D =0D =0D =0D Hi=C2=A0Laura,=C2=A0 =0D =0D Ok great! I believe that should solve the issue here - because invoices = are created with the information that is in NetSuite.=C2=A0 =0D =0D I will send you a calendar invite for us to connect tomorrow.=C2=A0 =0D= =0D =0D Thanks,=C2=A0 =0D =0D Roxana Cruz =0D =0D =0D =0D =0D =0D =0D On=0D Mon, 9 Mar at 3:28 PM=0D , Laura Horval wrote:=0D= =0D =0D =0D Hey Roxana, So sorry- I have been out with = clients today. I am available until 4p today or can make time to chat tom= orrow. Sophia has removed the improper email for invoices on the billing = side of things! =0D =0D =0D On Mon, Mar 9, 2026 at 12:24=E2=80=AFPM Roxana Cruz wrote: =0D =0D =0D =0D =0D =0D =0D =0D Hi Laura,=C2=A0 =0D =0D =0D =0D I received your email - do you have some time to get on a call today?=C2= =A0 =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D Roxana Cruz =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Fri, 6 Mar at 5:21 PM=0D =0D , Roxana Cruz wrote:=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Hi Laura,=C2=A0 =0D =0D =0D =0D Apologies if your original email was missed - I did search the queue and= cannot locate your ticket.=E2=80=8B =0D =0D =0D =0D Can you share what is the issue with this client in Wellsky?=C2=A0 =0D =0D =0D =0D =0D =0D Thanks,=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D On=0D =0D Fri, 6 Mar at 11:12 AM=0D =0D , Laura Horval wrote:=0D= =0D =0D =0D =0D =0D =0D =0D =0D =0D Good Morning, =0D =0D =0D =0D I recently wrote to and cc'd both the clearcare support and billing supp= ort teams regarding an issue within the system for the client Diane Kavpi= l. I have not yet received a response. This needs to be resolved to preve= nt the error from recurring, ensure the proper client receives their bill= s and stop the prospect from receiving Diane's bills again. Please let me= know the next steps to address this. I am happy to resend the email exch= anges about the issue if needed. Thank you.=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Laura Horval MSW LSW=C2=A0 =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D General Manager | TheKey=0D =0D =0D =0D Office: 513-891-2273 =0D =0D Mobile: 513-535-0558 =0D =0D Aging Life Care Professional=E2=84=A2; CDP=C2=AE =0D =0D =0D =0D PAC=C2=AE Consultant;=C2=A0PAC=C2=AE Coach=0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D =0D Please note my email ha