--00000000000068f93b064b49bb82 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Marc, I agree. Can we push this to our monthly meeting so we can discuss each item separately? Let me know if this works for you. Chuck On Fri, Feb 20, 2026 at 4:02=E2=80=AFPM Shawntel Sousa = wrote: > Hi, > > Can we review all this in our meeting next week? > > *Respectfully, * > > *Shawntel Sousa, LPN* > > Client Success Manager | TheKey > > Mobile: 403-305-6588 Office: 403-301-3777 > > > > > > > On Fri, Feb 20, 2026 at 12:05=E2=80=AFPM Marc Atkinson > wrote: > >> Hi Shawntel and Chuck, >> >> Please reference the following information for recent CDHC denials on th= e >> last 2 payments we received from them. There is quite a bit of informati= on >> to go over here. >> >> I would like to add that we remain committed to providing the best >> possible service for our CDHC clients and have spent almost my entire da= y >> on the phone with Alberta BC and putting this together, to ensure that >> everything stays on track and is performed and communicated correctly. >> >> *=E2=80=8BBalances that need to be moved to clients for private payment:= * >> >> Please review and advise if these are approved. See the pivot table belo= w >> for the specifics. >> >> - Mary Albo >> - Ray Albo >> - Fred (Gottfried) Asbjornhus >> - Alan (William) Dalgliesh >> - Marlene Dalgliesh >> - Dirkje "Dicky" Martin >> - Teresa Didomenicantonio >> - Hafiz Mohammed >> - Maria D'Orazio >> - Dilshad Chandarana >> - Alice Helinsky >> - Dilip Brahmania >> - Lumen Penaflorida >> - Reuben "Gene" Huber >> - Irene Huber (end of January only) >> - Khatidje "Katya" Osmanova >> >> >> *=E2=80=8BSpecial Client Notes:* >> >> *Carolyne Lewis:* >> >> Alberta BC has advised that the coding issue they were experiencing has >> been resolved, but then advised that the client is not approved for >> anywhere near the 175.37 hours that we have in the Wellsky authorization= . >> The rep I spoke to advised that the combined hours for January & Februar= y >> do not even come to 175.37 hours. >> >> Bob Lewis is under the impression that they were still at 175.37 hours, >> but that is not what Alberta BC told me. We are going to need to have th= is >> conversation with him. >> >> Thus, may you please connect with Bob to see if he can provide the >> approval letter for January and February? We need to confirm how many ho= urs >> we can resubmit for both months and also to determine how many hours the >> client is going to be approved for in following months, if known. We wil= l >> then need to adjust our billing authorization accordingly. >> >> *Irene Huber:* >> >> CDHC denied February hours from 2/2 to 2/6 but according to ABC, these >> hours can be resubmitted because Irene was able to gain coverage from 2/= 6 >> onwards. They also advised that the client has approved hours for the re= st >> of February. However, she did exceed at the end of January. >> >> *Marie Hillier:* >> >> ABC adv