Re: 150290 CDHC - Review & Reconciliation of Payments 1048643 & 1049339 - [#1436701]

--000000000000748d88064b496bf8 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Can we review all this in our meeting next week? *Respectfully, * *Shawntel Sousa, LPN* Client Success Manager | TheKey Mobile: 403-305-6588 Office: 403-301-3777 On Fri, Feb 20, 2026 at 12:05=E2=80=AFPM Marc Atkinson wrote: > Hi Shawntel and Chuck, > > Please reference the following information for recent CDHC denials on the > last 2 payments we received from them. There is quite a bit of informatio= n > to go over here. > > I would like to add that we remain committed to providing the best > possible service for our CDHC clients and have spent almost my entire day > on the phone with Alberta BC and putting this together, to ensure that > everything stays on track and is performed and communicated correctly. > > *=E2=80=8BBalances that need to be moved to clients for private payment:* > > Please review and advise if these are approved. See the pivot table below > for the specifics. > > - Mary Albo > - Ray Albo > - Fred (Gottfried) Asbjornhus > - Alan (William) Dalgliesh > - Marlene Dalgliesh > - Dirkje "Dicky" Martin > - Teresa Didomenicantonio > - Hafiz Mohammed > - Maria D'Orazio > - Dilshad Chandarana > - Alice Helinsky > - Dilip Brahmania > - Lumen Penaflorida > - Reuben "Gene" Huber > - Irene Huber (end of January only) > - Khatidje "Katya" Osmanova > > > *=E2=80=8BSpecial Client Notes:* > > *Carolyne Lewis:* > > Alberta BC has advised that the coding issue they were experiencing has > been resolved, but then advised that the client is not approved for > anywhere near the 175.37 hours that we have in the Wellsky authorization. > The rep I spoke to advised that the combined hours for January & February > do not even come to 175.37 hours. > > Bob Lewis is under the impression that they were still at 175.37 hours, > but that is not what Alberta BC told me. We are going to need to have thi= s > conversation with him. > > Thus, may you please connect with Bob to see if he can provide the > approval letter for January and February? We need to confirm how many hou= rs > we can resubmit for both months and also to determine how many hours the > client is going to be approved for in following months, if known. We will > then need to adjust our billing authorization accordingly. > > *Irene Huber:* > > CDHC denied February hours from 2/2 to 2/6 but according to ABC, these > hours can be resubmitted because Irene was able to gain coverage from 2/6 > onwards. They also advised that the client has approved hours for the res= t > of February. However, she did exceed at the end of January. > > *Marie Hillier:* > > ABC advised that we should get in touch with Marie's case manager. They > advised that the client has no approved hours for January and February an= d > that nothing has been submitted to them. > > =E2=80=8BMay you please advise on her coverage for Jan and Feb and then a= dvise if > we need to move the balances over for private