--00000000000079148b064d554027 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi! Just look at Jan-Mar for now. Thank ya, Bee Scherer National Director, Client Experience | TheKey Mobile: 425.429.1064 On Wed, Mar 18, 2026 at 4:56=E2=80=AFPM Kimberly Guerci wrote: > How far back should we go? This report is back to 2024. > > On Wed, Mar 18, 2026 at 7:27=E2=80=AFPM Audra Williams wrote: > >> Hi Team! >> >> There are some questions around Tier 1 churn floating around. I wanted >> to come to the sources and see if you had any insight that we can take b= ack >> to Dr. Shadi that will help paint the picture. >> >> Here is the report that ELT is looking at: >> https://us-west-2b.online.tableau.com/t/mydata/views/GrowthMetricTrends_= 17337670265940/SOCvsChurn-Actuals >> >> Best, >> -- >> Audra Williams >> National Director, Quality and Care Innovation >> audraw@thekey.com >> Mobile: (425) 757-7027 >> https://thekey.com >> >> > --00000000000079148b064d554027 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi! Just look at Jan-Mar for now.=C2=A0 Thank ya, Bee Scherer National Direc= tor, Client Experience |=C2=A0 TheKey Mo= bile: 425.429.1064 = = = O= n Wed, Mar 18, 2026 at 4:56=E2=80=AFPM Kimberly Guerci < kguerci@thekey.com > wrote: How far back should = we go? This report is back to 2024. On Wed, Mar 18, 2026 at 7:27=E2=80=AFPM Audra Williams <= <a href=3D"mailto