--00000000000090484806411f7fe4 Content-Type: multipart/alternative; boundary="00000000000090484806411f7fe3" --00000000000090484806411f7fe3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable All files and folders need to be owned by the service account thekey-externalshare@thekey.com. Are you able to transfer ownership of the files to thekey-externalshare@thekey.com in the share settings? [image: image.png] https://support.google.com/drive/answer/2494892?hl=3Den&co=3DGENIE.Platform= %3DDesktop On Tue, Oct 14, 2025 at 10:35=E2=80=AFAM Teresa Heit wrote: > I have added more items that were requested to the drive. They are unable > to see these items and I am unable to share them. > > On Tue, Sep 30, 2025 at 5:15=E2=80=AFPM Timothy Thomas wr= ote: > >> We=E2=80=99ve added the files and reshared the drive but the buyer only = sees an >> empty main folder. Could you please assist in sharing all folders and fi= les >> within the root? >> >> Thanks >> Tim >> >> On Mon, Sep 29, 2025 at 4:30=E2=80=AFPM John Andrew Hawkins >> wrote: >> >>> I have just added you all onto a folder called Kansas City. Please >>> verify that you all have access to it. >>> >>> On Mon, Sep 29, 2025 at 4:26=E2=80=AFPM Timothy Thomas = wrote: >>> >>>> Yes. Please include Teresa Heir, Steve Koyanagi and Audra Williams. >>>> >>>> >>>> On Mon, Sep 29, 2025 at 4:25=E2=80=AFPM Terrence Vetter >>> terrence.vetter@thekey.com> wrote: >>>> >>>>> Hello Tim, >>>>> We can create a folder that can be shared externally, but we need to >>>>> configure it and set up the access. >>>>> Can you provide me with a list of everyone you would like to have >>>>> access to the shared folder? >>>>> I assume the 2 below, but who else would need access? >>>>> >>>>> tt@thekey.com >>>>> Dane.johnson13@yahoo.com >>>>> >>>>> >>>>> Thanks , Terrence >>>>> >>>>> >>>>> On Mon, Sep 29, 2025 at 1:39=E2=80=AFPM Timothy Thomas wrote: >>>>> >>>>>> Are there any other solutions, or should I simply download the >>>>>> contents and email them to Dane directly? >>>>>> >>>>>> On Mon, Sep 29, 2025 at 12:32=E2=80=AFPM Timothy Thomas >>>>>> wrote: >>>>>> >>>>>>> No he doesn't >>>>>>> >>>>>>> On Mon, Sep 29, 2025 at 12:06=E2=80=AFPM Terrence Vetter >>>>>> terrence.vetter@thekey.com> wrote: >>>>>>> >>>>>>>> Does he happen to have a business email address? >>>>>>>> >>>>>>>> Thanks , Terrence >>>>>>>> >>>>>>>> >>>>>>>> On Mon, Sep 29, 2025 at 11:54=E2=80=AFAM Timothy Thomas >>>>>>>> wrote: >>>>>>>> >>>>>>>>> Dane.johnson13@yahoo.com >>>>>>>>> >>>>>>>>> >>>>>>>>> On Mon, Sep 29, 2025 at 11:42=E2=80=AFAM Timothy Thomas >>>>>>>>> wrote: >>>>>>>>> >>>>>>>>>> His email is Djohnson132004@gmail.com >>>>>>>>>> >>>>>>>>>> I can ask if he has another account. >>>>>>>>>> >>>>>>>>>> On Mon, Sep 29, 2025 at 11:42=E2=80=AFAM Terrence Vetter >>>>>>>>> terrence.vetter@thekey.com> wrote: >>>>>>>>>> >>>>>>>>>>> Hello Timothy, >>>>>>>>>>> >>>>>>>>>>> I have not seen this ticket come through >>>>>>>>>>> What is the em