----==_mimepart_69c583e4c8074_1dd5f02d2bc239274f3 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Toronto Office, Our Billing team has communicating with Lindsay Pa= nning for client Thomas "Toby" Hull.=C2=A0 Back on 3/13, Linsday requ= ested our 2025 account & tax statement, which we sent to her right away. = However, Lindsay is advising that the statement itself if inadequate and = that she cannot complete her taxes and provide sufficient claims proof to= the government without a letter or notice stating that all services were= performed by licensed PSWs.=C2=A0 Here are 2 emals she has sent to u= s outlining the request. May your office please review this and see i= f your office can draft a letter that is signed by someone? We can start = there and see if she accepts it. Thank you! Regards, Marc Atk= inson Team Leader Customer Contact & Collections Center 866-226-1702 -= Main Line 239-264-1290 - Direct Line marc.atkinson@thekey.com = T Thomas Toby Hull added a private note 13 days ago (Fri, = 13 Mar 2026 at 4:08 PM) =C2=A0 Cc:kristal.parris@thekey.com = Notified to:"Gutierrez de Pineres Cristina" The statement still does not show what services are being provid= ed and who (i.e. a lisenced PSW) is providing them. =C2=A0In order to be = deductible the services must be performed by a licensed PSW as an example= , they could be any service based on what you have sent. =C2=A0I need mor= e detail, Humber Heights provides a detailed statement of their services.= =C2=A0 Sent from my iPad Thomas Toby Hull added a p= rivate note 13 days ago (Fri, 13 Mar 2026 at 4:40 PM) =C2=A0 = Notified to:"Gutierrez de Pineres Cristina" = Thank you, it should outline that the services are for his persona= l care including but not limited to, feeding, bathing, toileting, changin= g, clothing him, all aspects of personal care as he is bedridden. It need= s to say that the services are performed by a PSW. Sent from my iPad = =0D =0D On=0D Fri, 13 Mar at 9:45 AM=0D , Kristal Parris = wrote:=0D =0D =0D =0D =0D Hi Billing,=C2=A0 =0D =0D Please share the 2025 tax statement=C2=A0for=C2=A0Thomas "Toby" Hull (To= ronto market).=C2=A0 =0D Primary contact, Lindsay, is copied on this email. =0D =0D Thank you! =0D =0D =0D =0D Kristal Parris RN, BScN =0D Client Success Manager Tel: 416-488-8777 =0D Email: kristal.parris@thekey.com=0D =0D =0D Website:=C2=A0TheKey.ca=0D =0D =0D =0D =0D ----==_mimepart_69c583e4c8074_1dd5f02d2bc239274f3 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable =0D =0D =0D Hi Toronto Office, =0D =0D Our Billing team has communicating with Lindsay Panning = for client Thomas "Toby" Hull.=C2=A0 =0D =0D Back on 3/13, Linsday requested our 2025 account & t= ax statement, which we sent to her right away. However, Lindsay is advisi= ng that the statement itself if inadequate and that she cannot complete h= er taxes and provide sufficient claims proof to the government without a = letter or not