--000000000000bda768064e7fea45 Content-Type: multipart/alternative; boundary="000000000000bda767064e7fea43" --000000000000bda767064e7fea43 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey marc Will this suffice? (see attached file). Best regards, * Timon Page * General Manager, Ontario timon.page@thekey.com Mobile: (437) 223-0841 TheKey.ca On Thu, Mar 26, 2026 at 3:07=E2=80=AFPM Marc Atkinson wrote: > Hi Toronto Office, > > Our Billing team has communicating with Lindsay Panning for client Thomas > "Toby" Hull. > > Back on 3/13, Linsday requested our 2025 account & tax statement, which w= e > sent to her right away. However, Lindsay is advising that the statement > itself if inadequate and that she cannot complete her taxes and provide > sufficient claims proof to the government without a letter or notice > stating that all services were performed by licensed PSWs. > > Here are 2 emals she has sent to us outlining the request. > > May your office please review this and see if your office can draft a > letter that is signed by someone? We can start there and see if she accep= ts > it. > > Thank you! > > Regards, > > Marc Atkinson > Team Leader > Customer Contact & Collections Center > 866-226-1702 - Main Line > 239-264-1290 - Direct Line > marc.atkinson@thekey.com > > [image: logo-the-key.svg] > > > T > Thomas Toby Hull > added a private note > 13 days ago (Fri, 13 Mar 2026 at 4:08 PM) > > Cc:kristal.parris@thekey.com > Notified to:"Gutierrez de Pineres Cristina" > The statement still does not show what services are being provided and wh= o > (i.e. a lisenced PSW) is providing them. In order to be deductible the > services must be performed by a licensed PSW as an example, they could be > any service based on what you have sent. I need more detail, Humber > Heights provides a detailed statement of their services. > Sent from my iPad > > > Thomas Toby Hull > added a private note > 13 days ago (Fri, 13 Mar 2026 at 4:40 PM) > > Notified to:"Gutierrez de Pineres Cristina" > Thank you, it should outline that the services are for his personal care > including but not limited to, feeding, bathing, toileting, changing, > clothing him, all aspects of personal care as he is bedridden. It needs t= o > say that the services are performed by a PSW. > Sent from my iPad > On Fri, 13 Mar at 9:45 AM , Kristal Parris > wrote: > > Hi Billing, > > Please share the 2025 tax statement for Thomas "Toby" Hull (Toronto > market). > Primary contact, Lindsay, is copied on this email. > > Thank you! > > Kristal Parris RN, BScN > Client Success Manager > Tel: 416-488-8777 > Email: kristal.parris@thekey.com > Website: TheKey.ca > > [image: TheKey] > > > 1467956:611100 > --000000000000bda767064e7fea43 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hey marc Will this suffice? = (see attached file). Best regards, =C2=A0Timon Page General Manager, Ontario timon.page@= thekey.com Mobile: (437) = 223-0841