--0000000000008ff795063ca9301c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello all and Happy Monday! We have seen a slight dip in adherence to the Detractor Alert SLA in Medallia. Currently we have 8 new detractors with no action taken, 6 of which are well beyond the 24 hour SLA. Please login to Medallia and assign out these alerts for follow up today. As always, myself and Megan Edusada are here to support anything Medallia related - don't hesitate to reach out= ! Warmly, Bridgett Scherer Director, Client Experience | TheKey Mobile: 425.429.1064 On Mon, Aug 11, 2025 at 10:30=E2=80=AFAM Bridgett Scherer wrote: > Hi all, and Happy Monday! > > I wanted to send a quick reminder about Medallia Detractors and following > up within 24 hours of submission. Overall since the roll out of the new > documentation and follow-up process (7/16), we are seeing a *90% > compliance rate* to the new SLA - so *thank you* for your commitment and > follow through! There are a few stand outs that are past the current SLA, > so we wanted to send out a quick reminder to all. The playbook is here > , > for reference. > > If you need any support with follow up, or have any questions or issues > accessing Medallia, please reach out to myself or Megan! > > > Bridgett Scherer > > Director, Client Experience | TheKey > > Mobile: 425.429.1064 > > > --0000000000008ff795063ca9301c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello all and Happy Monday! = We have seen a slight dip in adherence to the Detractor Alert SLA in Medall= ia. Currently we have 8 new detractors with no action taken, 6 of which=C2= =A0are well beyond the 24 hour SLA. Please login to Medallia and assign out= these alerts for follow up today. As always, myself and Megan Edusada are = here to support anything Medallia related - don't hesitate to reach=C2= =A0out! Warmly,=C2=A0 Bridgett Scherer Director, Client Experience |=C2=A0 TheKey Mobile: 425.429.1064 <img src=3D"https://lh7-rt.goog