--000000000000bb9efb064dc951b5 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you again for your help. I have sent this to Nichole at the Deupree House. On Tue, Mar 24, 2026 at 12:11=E2=80=AFPM Lito Delapena wrote: > HI Laura, > > Per our discussion, the credit memo totaling $14,674.00 has been applied > to Invoice #1260777 | $7,634.38 & Invoice #1265841 | $7,039.62 > respectively. > > Please note that Invoice 1265841 has a remaining balance of $501.13. > > Attached are copies of their remaining open invoices totaling $8,347.91 > > Thank you, > > Customer Contact and Collections Manager | TheKey > > Mobile: 619-722-8561 > > > > > > On Tue, Mar 24, 2026 at 8:19=E2=80=AFAM Laura Horval = wrote: > >> Thank you! One last request- are we able to create and invoice that woul= d >> show what they would owe after the credit is issued? I want to make this= is >> simple as possible for them. >> >> I really appreciate your help! >> >> On Tue, Mar 24, 2026 at 11:15=E2=80=AFAM Lito Delapena >> wrote: >> >>> Got it, attached are the 3 open invoices totaling $23,021.91 >>> >>> >>> Lito Delapena >>> >>> Customer Contact and Collections Manager | TheKey >>> >>> Mobile: 619-722-8561 >>> >>> >>> >>> >>> >>> On Tue, Mar 24, 2026 at 8:11=E2=80=AFAM Laura Horval wrote: >>> >>>> I will ask Nichole- what is the current open balance? Are you able to >>>> send me the open invoices associated with the balance as well? >>>> >>>> On Tue, Mar 24, 2026 at 11:05=E2=80=AFAM Lito Delapena >>> lito.delapena@thekey.com> wrote: >>>> >>>>> Hi Laura, >>>>> >>>>> Please see the attached credit memo updated for the 103146 Enriched >>>>> Living Program ERS-Deupree House customer profile. Can we apply this = to >>>>> their current open balance? >>>>> >>>>> Thank you, >>>>> >>>>> Lito Delapena >>>>> >>>>> Customer Contact and Collections Manager | TheKey >>>>> >>>>> Mobile: 619-722-8561 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Tue, Mar 24, 2026 at 7:57=E2=80=AFAM Lito Delapena >>>> lito.delapena@thekey.com> wrote: >>>>> >>>>>> Apologies as i may misunderstood the request. ill have this moved >>>>>> over to the 103146 Enriched Living Program ERS-Deupree House and >>>>>> applied to the open balances >>>>>> >>>>>> Thank you, >>>>>> >>>>>> Lito Delapena >>>>>> >>>>>> Customer Contact and Collections Manager | TheKey >>>>>> >>>>>> Mobile: 619-722-8561 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> On Tue, Mar 24, 2026 at 7:54=E2=80=AFAM Laura Horval >>>>>> wrote: >>>>>> >>>>>>> Good Morning, >>>>>>> >>>>>>> This account is incorrect. It needs to be on the Enriched Living >>>>>>> Program- ERS Deupree account. Can we adjust this? >>>>>>> >>>>>>> On Tue, Mar 24, 2026 at 10:51=E2=80=AFAM Lito Delapena >>>>>> lito.delapena@thekey.com> wrote: >>>>>>> >>>>>>>> Hi Laura, >>>>>>>> >>>>>>>> Attached is a copy of the credit memo as it is currently on the Ke= y >>>>>>>> Cleaning customer profile, there are 3 open invoices totaling $1,7= 54.12. >>>>>>>> Can the credit m