--0000000000009158fa064dc767ff Content-Type: multipart/alternative; boundary="0000000000009158f9064dc767fd" --0000000000009158f9064dc767fd Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable HI Laura, Per our discussion, the credit memo totaling $14,674.00 has been applied to Invoice #1260777 | $7,634.38 & Invoice #1265841 | $7,039.62 respectively. Please note that Invoice 1265841 has a remaining balance of $501.13. Attached are copies of their remaining open invoices totaling $8,347.91 Thank you, Customer Contact and Collections Manager | TheKey Mobile: 619-722-8561 On Tue, Mar 24, 2026 at 8:19=E2=80=AFAM Laura Horval w= rote: > Thank you! One last request- are we able to create and invoice that would > show what they would owe after the credit is issued? I want to make this = is > simple as possible for them. > > I really appreciate your help! > > On Tue, Mar 24, 2026 at 11:15=E2=80=AFAM Lito Delapena > wrote: > >> Got it, attached are the 3 open invoices totaling $23,021.91 >> >> >> Lito Delapena >> >> Customer Contact and Collections Manager | TheKey >> >> Mobile: 619-722-8561 >> >> >> >> >> >> On Tue, Mar 24, 2026 at 8:11=E2=80=AFAM Laura Horval wrote: >> >>> I will ask Nichole- what is the current open balance? Are you able to >>> send me the open invoices associated with the balance as well? >>> >>> On Tue, Mar 24, 2026 at 11:05=E2=80=AFAM Lito Delapena >>> wrote: >>> >>>> Hi Laura, >>>> >>>> Please see the attached credit memo updated for the 103146 Enriched >>>> Living Program ERS-Deupree House customer profile. Can we apply this t= o >>>> their current open balance? >>>> >>>> Thank you, >>>> >>>> Lito Delapena >>>> >>>> Customer Contact and Collections Manager | TheKey >>>> >>>> Mobile: 619-722-8561 >>>> >>>> >>>> >>>> >>>> >>>> On Tue, Mar 24, 2026 at 7:57=E2=80=AFAM Lito Delapena >>>> wrote: >>>> >>>>> Apologies as i may misunderstood the request. ill have this moved ove= r >>>>> to the 103146 Enriched Living Program ERS-Deupree House and applied >>>>> to the open balances >>>>> >>>>> Thank you, >>>>> >>>>> Lito Delapena >>>>> >>>>> Customer Contact and Collections Manager | TheKey >>>>> >>>>> Mobile: 619-722-8561 >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> On Tue, Mar 24, 2026 at 7:54=E2=80=AFAM Laura Horval >>>>> wrote: >>>>> >>>>>> Good Morning, >>>>>> >>>>>> This account is incorrect. It needs to be on the Enriched Living >>>>>> Program- ERS Deupree account. Can we adjust this? >>>>>> >>>>>> On Tue, Mar 24, 2026 at 10:51=E2=80=AFAM Lito Delapena >>>>> lito.delapena@thekey.com> wrote: >>>>>> >>>>>>> Hi Laura, >>>>>>> >>>>>>> Attached is a copy of the credit memo as it is currently on the Key >>>>>>> Cleaning customer profile, there are 3 open invoices totaling $1,75= 4.12. >>>>>>> Can the credit memo be applied to this balance and would you like c= opies of >>>>>>> the closed invoices to provide to Deupree House ? >>>>>>> >>>>>>> Lito Delapena >>>>>>> >>>>>>> Customer Contact and Collections Manager | TheK