--00000000000098d125064cc229e7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great job Ashley. At 100% ---------- Forwarded message --------- From: Bridgett Scherer Date: Wed, Mar 11, 2026, 10:59 AM Subject: Quality Score Update - MTD March To: GeneralManagers Cc: Regional Directors , Audra Williams , Shadi Gholizadeh Hello all and Happy Wednesday! I hope your month is off to a great start. We recently closed out our first official Quality Composite Score (QCS) review, and the results for February were outstanding. We ended the month at *84.6%*, representing a *40% increase from January.* Thank you all for your renewed focus on high-quality documentation and meaningful client follow-ups; your hard work is clearly reflected in these numbers. As we move through March, please keep the following in mind: - We are currently sitting at *54.5%* QCS for the month of March. - With *11 days* already behind us, maintaining consistent documentation and tagging is critical to sustaining our momentum. - As a reminder, the 100% payout target for QCS has increased to *80% this month.* If you need any support or have questions about meeting your goals, please don't hesitate to reach out to Audra or me. Let=E2=80=99s keep this momentu= m going! Thank you to the sites who are currently sitting at 100% MTD: *Carmel* *Dallas Fort-Worth* *Milwaukee* *Naples* *Nashville* *Pennsylvania * *Phoenix* *Portland* *Sacramento* *Santa Barbara* *Santa Rosa* *Sarasota* *Toronto* *Upstate SC* Bee Scherer National Director, Client Experience | TheKey Mobile: 425.429.1064 --00000000000098d125064cc229e7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Great job Ashley. At 100% -------= --- Forwarded message --------- From: Bridgett Scherer < bscherer@thekey.com > Date: Wed,= Mar 11, 2026, 10:59 AM Subject: Quality Score Update - MTD March To:= GeneralMana