Quality Score Update - MTD March

From: Bridgett Scherer <bscherer@thekey.com>
To: GeneralManagers <GeneralManagers@thekey.com>
CC: Regional Directors <regionaldirectors@thekey.com>, Audra Williams <audraw@thekey.com>, Shadi Gholizadeh <shadi@thekey.com>
Date: Wed, 11 Mar 2026 08
Folder: INBOX

Hello all and Happy Wednesday!

I hope your month is off to a great start. We recently closed out our first
official Quality Composite Score (QCS) review, and the results for February
were outstanding. We ended the month at *84.6%*, representing a *40%
increase from January.* Thank you all for your renewed focus on
high-quality documentation and meaningful client follow-ups; your hard work
is clearly reflected in these numbers.

As we move through March, please keep the following in mind:

   - We are currently sitting at *54.5%* QCS for the month of March.
   - With *11 days* already behind us, maintaining consistent documentation
   and tagging is critical to sustaining our momentum.
   - As a reminder, the 100% payout target for QCS has increased to *80%
   this month.*

If you need any support or have questions about meeting your goals, please
don't hesitate to reach out to Audra or me. Let’s keep this momentum going!

Thank you to the sites who are currently sitting at 100% MTD:

*Carmel*
*Dallas Fort-Worth*
*Milwaukee*
*Naples*
*Nashville*
*Pennsylvania *
*Phoenix*
*Portland*
*Sacramento*
*Santa Barbara*
*Santa Rosa*
*Sarasota*
*Toronto*
*Upstate SC*

Bee Scherer

National Director, Client Experience | TheKey

Mobile: 425.429.1064
<https://thekey.com>

Quality Score Update - MTD March

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