--000000000000adf8ff064e52f14f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it. I was looking at the closed won never started language. Thanks for clarifying. *Will Reid* Partner | TheKey Mobile: 513.707.2304 On Tue, Mar 31, 2026 at 10:35=E2=80=AFAM Audra Williams = wrote: > Hi Will! > > This email only goes to those that are marked as "closed lost" in SF. > > Thanks! > > On Tue, Mar 31, 2026 at 7:33=E2=80=AFAM Will Reid wrot= e: > >> Sorry, my question wasn=E2=80=99t clear. >> >> We have opportunities that have converted to closed won but for good >> reasons have not started yet i.e., in rehab and won=E2=80=99t discharge = for 2-4 >> weeks etc. In those instances we would not want to offer the discount. H= ow >> do we manage this? >> >> Thanks >> >> >> *Will Reid* >> >> Partner | TheKey >> >> Mobile: 513.707.2304 >> >> >> >> >> >> On Mon, Mar 30, 2026 at 4:46=E2=80=AFPM Audra Williams wrote: >> >>> We have to bill/pay $5000 within the first month (31 days) of care. >>> The clock would start ticking at SOC, not date they signed the CCA. >>> >>> Hopefully that makes sense! >>> >>> Best, >>> >>> >>> On Mon, Mar 30, 2026 at 1:34=E2=80=AFPM Will Reid wr= ote: >>> >>>> Hello Audra, >>>> I have a question regarding closed won but never started. What=E2=80= =99s the >>>> criteria/length of time for receiving our $500 offer? It=E2=80=99s not= uncommon for >>>> a client to sign on while in rehab and we have a few weeks and in some >>>> cases a month as we just had. I=E2=80=99d like to make sure these oppo= rtunities do >>>> not receive the offer. >>>> >>>> Thank you, >>>> >>>> >>>> *Will Reid* >>>> >>>> Partner | TheKey >>>> >>>> Mobile: 513.707.2304 >>>> >>>> >>>> >>>> >>> >>> -- >>> Audra Williams >>> National Director, Quality and Care Innovation >>> audraw@thekey.com >>> Mobile: (425) 757-7027 >>> https://thekey.com >>> >>> >> > > -- > Audra Williams > National Director, Quality and Care Innovation > audraw@thekey.com > Mobile: (425) 757-7027 > https://thekey.com > > --000000000000adf8ff064e52f14f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Got it. I was looking at the closed won never started language. Thanks for clarifying. Will Reid Partner | TheKey Mobile: 5= 13.707.2304 On Tue, Mar 31,= 2026 at 10:35=E2=80=AFAM Audra Williams < audraw@thekey.com > wrote: <blockquote class=3D"gmail= _quote" style=3D"margin:0 0 0 .8ex;border-left:1px #c