Re: New Assessment needed- Jennifer Germanese

From
Emily Swackhamer <emily.swackhamer@thekey.com>
To
Liesel Springall <liesel.springall@thekey.com>
CC
Christopher Reese <christopher.reese@thekey.com>, stlouis-intake@homecareassistance.com
Date
Fri, 15 Aug 2025 09:55:28 -0500
Folder
INBOX
--0000000000005a34a2063c6895e5 Content-Type: multipart/alternative; boundary="0000000000005a34a1063c6895e4" --0000000000005a34a1063c6895e4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you for the help! On Fri, Aug 15, 2025 at 9:44=E2=80=AFAM Liesel Springall wrote: > Thank you! I returned her call yesterday but she did not answer. I will > try again today and provide you with an update. > > On Fri, Aug 15, 2025 at 7:41=E2=80=AFAM Emily Swackhamer emily.swackhamer@thekey.com> wrote: > >> Good morning! I have left two voicemails but have not received a call >> back. >> >> On Fri, Aug 15, 2025 at 9:37=E2=80=AFAM Liesel Springall > liesel.springall@thekey.com> wrote: >> >>> Good morning Emily! Can I please get an update regarding the assessment= ? >>> It was scheduled for yesterday. Thank you and happy Friday! >>> >>> On Thu, Aug 14, 2025 at 7:06=E2=80=AFAM Liesel Springall >> liesel.springall@thekey.com> wrote: >>> >>>> Good morning! Yes, she was clear regarding her needing care the first = 2 >>>> days since she is having surgery. However, she is unsure regarding her >>>> subsequent needs. She will need assistance after the sx as well and wo= uld >>>> like to determine the schedule at the time of the assessment. Hope thi= s >>>> explanation provides the information you need. Please let me know if y= ou >>>> have any questions. Thank you! >>>> >>>> On Wed, Aug 13, 2025 at 5:08=E2=80=AFPM Emily Swackhamer >>> emily.swackhamer@thekey.com> wrote: >>>> >>>>> Hi all, >>>>> >>>>> Could I get some clarity as to why this was pushed to an assessment? >>>>> It is a Tier 4 web lead and it looks like she is wanting transportati= on and >>>>> care to and from the hospital. I am not seeing long term intention he= re or >>>>> the billable hours to back this up. Please advise. >>>>> >>>>> Emily >>>>> >>>>> On Wed, Aug 13, 2025 at 12:17=E2=80=AFPM Liesel Springall >>>> liesel.springall@thekey.com> wrote: >>>>> >>>>>> Hello , >>>>>> >>>>>> The below Opportunity is ready for an assessment! An intake call has >>>>>> already been conducted. Please contact the caller to introduce yours= elf and >>>>>> confirm the assessment date/time. >>>>>> >>>>>> **Please confirm the CSM completing assessment. ** >>>>>> >>>>>> Assessment Date and Time: 8/14 10am *In person >>>>>> >>>>>> Client Name: Jennifer Germanese >>>>>> >>>>>> Chatter Notes:Jennifer called stating she thought about our services >>>>>> and is ready to move forward with the AX. Lindsey, RIM was unavailab= le. I >>>>>> provided info regarding our complimentary assessment and she agreed = to have >>>>>> an in person AX 8/14 at 10am. >>>>>> Her foot SX is scheduled 9/4 at 7am. She will need to start services >>>>>> that day from 5am-5pm, the following day 9/5 from 6am-6pm and she wi= ll >>>>>> discuss additional days at the time of the assessment >>>>>> >>>>>> - >>>>>> - >>>>>> >>>>>> >>>>>> Caller Name:Jennifer Germanese >>>>>> >>>>>> Caller Phone number: (636) 891-1250 >>

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